The 4 Pillars Of A Culture Of Safety In Healthcare

The 4 Pillars Of A Culture Of Safety In Healthcare

Mary McClinton was a patient admitted to the hospital for a routine medical procedure. She had full trust in the health care providers and was looking forward to going back home after the procedure and spending valuable time with her family and grandkids. Unfortunately, that was not the case.

She died during the procedure due to a medication error. She was injected with Chlorhexidine, a chemical antiseptic used for skin cleaning instead of another local IV injection. Both liquids were colorless, but the receptacles of the medications were unlabelled leading to a mixup and fatal medication error.

Sadly, medical errors still happen in healthcare and healthcare organizations are working towards zero harm, but we still have a long way to go. Patients come to the hospital worried about their medical condition and its impact on their livelihood and their families. They place their full trust in the medical providers. The last thing they expect is they will suffer harm or death due to medical errors.

That’s why it is vital for organizations to develop a culture of safety.

Let’s Start With The Definition Of What Is A Culture Of Safety

Man working in the healthcare industry

Many of you must have heard different definitions, but the one I like is very short and simple: the culture of safety is how the healthcare organization and the people working in it behave when no one is watching them.

So, what exactly does this mean?

It means patient and workforce safety is engrained as a core value from the top level person in the organization to the frontline staff AND they will not take any shortcuts to compromise patient safety for the sake of productivity

That said, let’s look at how an organization can build a culture of safety.

Organizations Must Build 4 Strong Pillars To Support The Culture Of Safety

Healthcare professionals work together to solve a safety problem

​​Pillar #1: Psychological Safety. This is when frontline staff are empowered and are not scared to speak up. They are not punished or humiliated but are appreciated for bringing out safety concerns. Psychological safety leads to better brainstorming of ideas, more possibilities, better assessment and testing of ideas, and rapid cycle learning process. Staff will be more valued and respected. This leads to staff engagement. Teamwork thrives in the organization that has psychological safety.

Pillar #2: Active Leadership. This is when leadership in the organization uses strategies and has skills that foster staff engagement, staff development, and staff well-being. The leadership words resonate with their actions. Some of the essential leadership skills are communication skills, creating an intentional culture, providing employees with a voice, developing a reward system, supporting career development, and fostering employee well being.

Pillar #3: Transparency. This is where open communication thrives in the organization. Safety information is shared with all the stakeholders which leads to the building of trust. Transparency is used in this organization as a vehicle for learning.

Pillar #4: Fairness. This is where individuals are evaluated for their actions with the same lens irrespective of their position and titles. Everyone is treated equally and fairly in the system.

When an organization has developed all of the four pillars outlined above, then it has laid the foundational work to support the culture of safety.

If you’d like to talk with me more about how to build a culture of safety at your healthcare organization, I can be reached by email at [email protected], or on LinkedIn.

10 Mistakes New Managers Make At Work

10 Mistakes New Managers Make At Work

Landing a management job is a big deal. You’re moving up in your career and getting recognized for all of your hard work and accomplishments. But it takes more to be a good manager than just experience and an impressive resume.

We’ve all had managers at different points in our careers, and let’s be honest: a few, if not the majority of them, were not good managers. And that’s okay. Not everyone is cut out for a management position. But if you recently landed a job as a manager at your company, you probably want to be the best manager you can be.

Here are 10 mistakes new managers make at work that you should try to avoid:

1. Acting Too Quickly

New manager leads a meeting

New managers frequently believe that they need to change everything. They place the stamp of their own ideas on every policy, procedure, and rule. And if there are no policies and rules, they’re eager to create new ones.

They act on poor performance appraisal data. They immediately favor co-worker friends for key assignments, schedules, and so on. They want to create their “own team” as quickly as possible.

2. Acting Too Slowly

New manager talks in a meeting

Other new managers act too slowly—buying into the “we’ve always done it that way” mindset. This can be particularly true of new managers with no management experience or very little experience with the company (e.g., a new manager hired from outside the organization).

Managers report that they intended to “wait a year or so” to learn how things work in the organization so “my employees can get to know me.”

3. Failing To Assess Properly

New manager compares notes with a colleague

This mistake holds the solution to the paradox of the first two mistakes—the “just right” solution. A new manager must assess the situation of the organization, the expectations given by senior management, and the strengths and weaknesses of the department and each employee (hopefully, more focused on strengths).

Typically, a new manager is charged with solving some specific problems. Ignoring them is fatal. Not meeting with each subordinate to get to know them personally, get to know their strengths, and get their input is equally fatal.

4. Acting On Old Performance Appraisal Data

New manager discusses an issue with two employees during a meeting

Performance appraisal data is fundamentally flawed by rater bias. The appraisal data reflects more on the performance of the previous manager than it does on the employees being rated. Spending hours reviewing old performance ratings on subordinates is a waste of time.

If the previous manager was promoted because of his or her successful management of your new team, ask that manager some simple questions about each member of your new team. For example, ask: “Would you always pick (or rehire) this person for your team?”

If you’re replacing a manager who was not successful, see the mistake below.

5. Focusing On Weaknesses, Not Strengths

New manager leads a business meeting

Solving key problems may be a top priority (e.g., poor customer service). But solving problems is less likely to be successful if the focus is on weaknesses instead of strengths.

If you can’t objectively measure the strengths of the team using an assessment like CliftonStrengths Assessment then interview members about their strengths. Ask each one of them how they see themselves best contributing.

6. Failing To Communicate

New manager communicates with an employee during a meeting

Yes, it’s a classic movie line, but it could be number one on this list. Too often, new managers lock into a learning mode to read policies and procedures. They want to “understand things” before saying anything to their new team.

The solution is simple: communicate now and communicate often. Give your team the opportunity to learn about you as you learn about them. Let them learn your communication style as you learn their styles.

7. Failing To Ask Questions

New manager on laptop thinks about her mistakes

“If I ask questions, it shows I don’t know what to do.” That’s scary, but it’s not unusual.

Too many new managers fail because of both inaction and action driven by the failure to ask. Some of the most successful managers I’ve known were the most curious—asking questions of their bosses, other managers, and members of their team. They had a two-year-old’s curiosity and loved the “why?”

8. Treating Everyone The Same

New manager calls a team meeting

The biggest mistake all managers make, not just new managers, is trying to motivate all team members the same way—or assuming they’re motivated by what you think “motivates everyone.”

Motivation has some common elements known to anyone who really studies performance and it has some myths that managers routinely follow by mistake. The solution is to understand your team members’ strengths. That way, you’ll know more about how to best motivate each person on your team.

9. Having A ‘My Way Or The Highway’ Attitude

New manager complains on the phone

New managers often believe they must be the know-it-all decision maker for the team, failing to realize the job is coaching people to be top performers and NOT being the “I can do it myself” manager.

In today’s multiple-skilled workforce, a manager is likely to be the least knowledgeable regarding specific job/technical knowledge. The solutions are communicating, asking, and listening!

10. Being Afraid To Fire

New manager fires an employee during a meeting

New managers are often challenged by Red Scott’s “hire smart, or manage tough” dilemma with a situation created by themselves or the previous manager. Managers must know when and how to firmly make decisions (legally) that someone does not want to meet performance objectives.

A common refrain: “I know I should have terminated him/her a long time ago.”

A favorite management quote: “Management is now where the medical profession was when it was decided that working in a drug store was not sufficient training to become a doctor.” —Lawrence Appley

The ultimate solution to these 10 mistakes new managers make is adequate training! We wish you the best of luck in your management position and hope you receive the training you need in order to be the best manager you can be.

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This article was originally published at an earlier date.


4 Smart Tips For Answering Job Interview Questions

4 Smart Tips For Answering Job Interview Questions

Job seekers spend hours drafting their cover letters and contacting different companies, hoping to get a job interview. A smart job seeker knows the common interview questions a hiring manager will ask in a job interview and will prepare answers accordingly. Anticipating and crafting interview questions and answers gives you the best shot at making a good impression.

Usually, employers ask a common set of questions. So, we’re going to share some important points regarding those questions and how you should respond to them. Here are five smart tips for answering interview questions:

Do Not Be Impulsive When Answering Questions

Different hiring managers speak at different speeds. Allow the hiring manager to complete the question and listen to each and every word carefully. Some questions start off similar to other questions but demand different responses.

For example, an employer might ask you, “What skills do you have to deal with a customer?” Here, if you listen to only the first part, that is, “What skills do you have…?” you will end up giving a wrong answer.

Take A Pause Before Answering A Question

A job applicant speaks calmly during her job interview

Wait a few seconds after the employer stops speaking to make sure you heard the complete question. Create a mental list of points to include in your response. Do not wander off the point, and answer directly, covering all main points of the questions. Be sure to answer all parts of the employer’s question.

Respond By Stating Your Key Points

Woman answers a behavioral question in a job interview

Repeat your key points 2-3 times while answering the question. Explain how you have applied these points in your previous jobs. Finish your answer by reiterating these points. This will highlight your skills and reinforce your case to the employer as the ideal person for the job.

Tell The Interviewer Something Unique About Yourself

A job seeker tells his interviewer a unique story about himself while answering an interview question

If you are good at creative things like graphic designing, essay writing, event planning, and so on, then you should definitely let them know about your extraordinary skills. It’s important to leave the interviewer with a lasting impression.

Each response must tell the interviewer something new. For example, when you answer questions like, “Tell me about yourself,” you can start out with “As a longtime volunteer at XYZ organization…”

Some final things to keep in mind while going through the job interview…

Listen carefully to your interviewer. It does not matter if you get the job or not, an interviewer is giving you an opportunity for professional growth and therefore deserves respect. Put your phone on “silent mode” before going into your job interview. A ringing tone or message alert may distract you and the interviewer from the discussion.

If you remember these tips during your next job interview, you’ll impress the hiring manager and stand out as a smart, capable, and qualified job candidate. Never underestimate the power of good interview questions and answers!

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This article was originally published at an earlier date.

ChatGPT: 6 Ways To Use AI In Your Job Search

ChatGPT: 6 Ways To Use AI In Your Job Search

Using ChatGPT to help with your job search isn’t cheating. It allows you to focus your time on the things that really matter, like interviews and conversations. In this article, you’ll see how to use ChatGPT to help you overcome some of the hurdles in your job search so you can focus on talking about […]

The post ChatGPT: 6 Ways To Use AI In Your Job Search appeared first on Career Sherpa.

What To Do If You’ve Lied On Your Resume

What To Do If You’ve Lied On Your Resume

When you land an interview with a company, the deciding factor was probably your resume—specifically, the types of skills and experiences you included on it. But, what if you lied on your resume?

Lying on your resume can come back to bite you in the hiring process. It can hinder your job search and cause more problems down the line if you do get hired. If you’re considering lying on your resume, here’s why you should think twice.

Why Do People Lie On Resumes?

Woman thinking about lying on her resume

Most job seekers lie on their job applications and resumes because they are worried that they can’t get hired based on the facts.

You can get hired with your current qualifications. Have faith! There is a job somewhere out there for you. However, it may not be as grand a role as you’d like if you haven’t earned your stripes in the trenches yet.

It’s important to know your genuine strengths and to leverage them accordingly. It’s your job to sell yourself to potential employers in your resume and in your job interview. You’re a business-of-one, after all. Lying about qualifications to get ahead faster, though, will only put you in harm’s way.

Employers won’t always know if you’ve lied on your resume or are faking your way through a new job. But if they figure it out, you are back to square one. And you’ve been fired.

One TV broadcaster in Toronto, Canada, for example, was fired over 10 years after he was hired purely for lying about completing his education. Marilee Jones was an ambitious academic administrator who attained the position of Dean of Admissions at MIT on the false claim of an undergraduate degree that had never been completed. She was promptly fired after the information was discovered. Some companies will go ahead with verifying your employment, find out you’ve lied, and never tell you. They just won’t hire you—and they’ll flag you as “Do Not Hire”…ever. Let’s avoid that.

What To Do If You’ve Lied On Your Resume

Man stressed about lying on his resume

So, what can you do if you’ve lied on your job application or your resume?

Do you try to bluff your way through for 10 years or more? On the job application form, did you tell them about your misdemeanor felony conviction—if not, then when? How can you handle this without losing out on the job?

1. Withdraw Your Application

Woman on phone withdraws her dishonest job application

This is your safest option. Simply call and say you are “withdrawing your application at this time.” If asked for a reason, tell them you’ve “reconsidered your application.”

That’s the truth.

They may assume the timing, title, or money isn’t right or that you have another job offer or you heard something that makes you think it’s not the right company for you. That’s all okay.

2. Revise Your Resume & Ask The Hiring Manager To Refer The New Copy

Man thinking about when he lied on his resume

In this case, you can tell them you “noticed some errors” and “want to correct them.” Note that this won’t work if you’ve created jobs or performance claims that were exaggerated. However, you can truthfully state that you want to be “more exact,” if you wish. They may assume you had someone else write your resume and the errors were theirs.

That said, this isn’t always going to work.

3. Come Clean

Woman on laptop stressed about lying on her resume

This may mean you lose out on the job opportunity, but sometimes people have big hearts. There’s a good chance they are going to find out about the lie(s) anyway through reference checks or your own social media presence (like LinkedIn).

Provide a corrected resume or job application and tell them the truth. In life, we need to own up to our mistakes and learn from them. Tell them that, too—that you made a mistake and you want to make it right. It’s a sign of good character to do that. People make mistakes, especially under pressure (and needing a job is a lot of pressure).

It’s best not to end up in this position, but if the deed is done, these are the top three ways of fixing the problem…

How To Avoid The Problem

You can explain job gaps and sudden departures from school or a former job in the interview. If you have a criminal record, and that would include any DUIs, be upfront about it or call immediately to tell them you neglected to mention it and would like to “set the record straight.”

Some things are not automatic barriers to employment—but lying about them may be.

Now is the time to change your resume and social media profiles, such as LinkedIn, so you never have to worry about this again. Do it today so if your dream job opens up tomorrow, you are polished and ready to stand out to employers on your own merit.

Need more help with your job search?

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This article was originally published at an earlier date.

Forget Love. When It Comes To Creative Collaboration, All You Need Is TRUST.

Forget Love. When It Comes To Creative Collaboration, All You Need Is TRUST.

Wearing many different hats on event production, as well as lots of time on TV, commercials, and movie sets has allowed me to make certain observations around TRUST.

When looking for a creative partner to deliver on your vision, in my opinion, TRUST is everything.

Establishing TRUST and having fantastic collaboration require specific skills and qualities. You must be honest, consistent, competent, respectful, and accountable to establish TRUST. When selecting a creative partner, look for people with a shared vision, complementary skills, good chemistry, and reliability.

Check, Check, And Checkmate!

Creative professionals/filmmakers collaborate on a film set

For all the reasons I listed above, I love working with the folks at Wray Ward Advertising of Charlotte and the Tampa Bay production team led by freelance producer Danielle Galalla. Together, over two years and many jobs, we have developed genuine TRUST and all that goes with it. This team excels at maximizing content assets by doing the work of prepping, shooting, and editing—with every production phase feeding the next.

The production process is full of idioms that sometimes seem trite but make sense when we see them in action. Expressions have true meanings. For example:

  • “We’re on a roll” – is a prolonged spell of success.
  • “Nose to the grindstone” – is working hard and consistently striving to improve.
  • “Go beyond”- is when options can be good things, being able to do more good stuff to ensure the work shines.
  • “Make the cut” – that’s because great editing requires choices.
  • “The devil is in the details”- guess what? It is all details. If you don’t have a “Plan A,” then there is no “Plan B” or “Plan C” that you will definitely need as challenges arise.

In summary, you can build strong relationships, create exceptional work, and achieve more when you have TRUST.

So, if you are planning your next production and want it to be great, reach out and let’s talk. Let me walk you through what you might be missing. TRUST me, please.

And THAT, my friends, is a wrap!

How To Introduce Yourself In An Email (Strong Examples)

How To Introduce Yourself In An Email (Strong Examples)

Learning how to introduce yourself in an email is a valuable skill that you can rely on in numerous situations. Being able to quickly connect with people and make a great impression will always come in handy! This guide will teach you how to write a self-introduction email that works. Table of contents What is […]

The post How To Introduce Yourself In An Email (Strong Examples) appeared first on Career Sherpa.

5 Tips For Nailing Your Next Phone Screen

5 Tips For Nailing Your Next Phone Screen

When you have an employer calling and saying they want to schedule a phone interview with you, that means you look good on paper and they now want to see if you are all that you say you are.
The phone screen is a critical stage in the job search process because how well you communicate and perform will pave the way to the big opportunity of a meeting at their office with the decision makers.

In most instances, the phone screen is conducted by someone from HR. They’ll primarily review your professionalism and communication skills to see if you are articulate, knowledgeable, and have the right experience and skills for the job.

The ultimate mission is to screen out candidates so that the ones who are invited for an in-person interview are the best in the bunch. So, here’s how you can ace the phone screen:

1. Watch Your Intonation & Build Rapport

Your intonation and body language account for 90% of the effectiveness of your communications. If you are on the phone with no video, your intonation is all you have so be enthusiastic and try to build rapport as people hire people they like.

At this point in the process, the screener is also looking to clear up any questions or hesitation they may have about you from reviewing your resume. Be aware of anything on your resume that may be a red flag and prepare to respond to it without coming off as defensive.

You want to be honest and address any concerns, but also know how to steer the response to something more positive that brings back the message of “this is what I have to offer that you need.”

2. Dress The Part And Talk The Part

Woman listens during a phone screen

Are you struggling with confidence before your phone screen? Wear your favorite interview outfit. The one you know you look good in. You’ll feel confident and professional.

Also, today’s “phone screens” don’t necessarily mean just voice. Many employers may request a virtual interview, so be prepared to not only talk the part but dress the part too.

How you look and sound leaves an impression, just like it would from an in-person meeting. Express energy and enthusiasm in your tone.

3. Speak Of Accomplishments When Asked About Previous Jobs And Responsibilities

Job seeker on a phone screen

Employers asking about your past experience aren’t looking for a description of your job. If you want to impress, you need to speak of accomplishments and success and how those experiences have prepared you to contribute and bring success to future employers.

Quantify your experience. Do your research and talk to the need that the job posting highlights and then talk about how you’ve been there, done that, and can directly contribute to the employer’s needs.

4. Be Prepared To Handle The Offbeat Question

Woman answers a difficult interview question during a phone screen

Some phone screens have standard questions directed toward your experience and skills, but there are also employers who may put you on the spot with a scenario to see how you react and respond.

The important thing is to not let these types of questions rattle or stump you. Keep a can-do attitude. Make sure you know your experiences, accomplishments, skills, and strengths like the back of your hand. Also, know how you can help the company reach its goals. It’ll be hard to stump you when you’ve done your research.

5. Be Ready To Talk About Salary Requirements

Man aces his phone screen

You will be asked this to see if you are in their salary range. This can be tricky because if you present a number below what the employer has budgeted, you lose any chance of securing a higher salary, one the employer may (or would) have considered. And if you present a number that is too high, the employer may decide to dismiss your application and resume even before you have had the chance to make your case in an interview.

The best way to respond to a question about salary during a phone screen is to say, “Although the job and the challenge are most important to me, you should know that I am considering a salary in the XX to YY range.” If you make it through the interview process to the last round of interviews, you’ll also want to hone your salary negotiation skills.

Each employer will have a different method of screening applicants over the phone. But with these tips, you’ll be prepared for whatever comes your way.

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This article was originally published at an earlier date.


10 Best Examples Of Problem-Solving Skills For Interviews

10 Best Examples Of Problem-Solving Skills For Interviews

Being prepared to speak about your problem-solving skills is essential if you want to be a competitive applicant for any job. But many job-seekers aren’t sure where to start! This guide will help you come up with great examples of your problem-solving skills, so you can impress the interviewer. The Importance of Demonstrating Problem-Solving Skills […]

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What To Email When A Recruiter Doesn’t Follow Up

What To Email When A Recruiter Doesn’t Follow Up

You haven’t heard back from a recruiter about a job you’re interested in. What should you say in your follow-up email?

When you’re following up with a recruiter on a job where you feel like they’ve ghosted you or you simply haven’t heard from them in a while, I know that you want to email them and say, “I’m just following up to see where you are in the hiring process.”

Don’t do that.

Never use the word “just” or the phrase “I’m just following up.” It sounds passive-aggressive. It’s a real turnoff. And I know you’re thinking, “But they’re the one who blew me off.” They might be, but they’re also the customer in this scenario. You want their job. They’re trying to decide whether to hire you, aka pay you (a business-of-one) to provide a service for the company. They’re the customer. We’re never rude to the customer.

So, here’s what you send instead…

How To Follow Up With A Recruiter

@j.t.odonnell What to email when a recruiter doesn’t follow up. #careertok #jobsearch #learntok #jobs ♬ original sound – J.T. O’Donnell

Example of a follow-up email to a recruiter:

Dear recruiter,

I wanted to be proactive and see if there’s anything else I can do to further my candidacy for the XYZ job. I’m really interested.

Sincerely,

Your name

That’s it. By wording your follow-up email this way, you’re being polite, not calling them out, and keeping it short. And that’s exactly what recruiters are looking for.

Does this email get you a response every time? No. But it certainly increases the chances that a recruiter will respond and let you know where everything’s at in the hiring process.

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