How To Reduce Average Handling Time (AHT) In Contact Centers
Itâs common knowledge that approximately 65% of contact center costs are staffing costs. Inbound staff…
5 Tips For Getting A Job During The Holidays
Finding a job during the holidays is no easy task. You have to navigate vacations,…
7 Habits You Need to Break Before Starting a New Job
Starting a new job should mean a fresh start, but creating new healthy habits for…
How To Prepare An ROI Calculation
A very experienced technical sales professional told me something very interesting. Nearly all business-to-business sales…