When comparing TEMs against the pitfalls in this report, Amalgam Insights views Tellennium as one of the providers certain U.S. enterprises will want to vet. Tellennium targets businesses with technology environments based in the United States. It also focuses on U.S.-headquartered multinationals spending most of their technology budgets in the United States.
Based in Kentucky, Tellennium manages network, mobile, cloud, software, and other enterprise expenses. It differentiates itself based on its invoice processing and reporting, U.S.-based support team, and depth of inventory that allows for frequent and accurate auditing.
In terms of inventory, Tellennium meets or exceeds Amalgam Insights requirements by supporting regular audits, and interactive and detailed invoice reports.
The provider also fulfills Amalgam Insights expectations for TEM contract flexibility. Helpfully, Tellennium extends guaranteed-satisfaction clauses, placing the burden of customer retention on itself. While a customer would invite its own headaches if it chose to switch providers, it would not have to shoulder fines for breaching a contract.
As part of its flexibility, Tellennium offers a Savings Trial before an enterprise commits to signing. (To be clear, a number of TEM vendors have similar policies - most will conduct a proof of concept so the client may make an informed decision.) The length of Tellennium s test period can vary by customer. Regardless, it features a one-time audit and optimization of all the spend and inventory information the clients wants analyzed and includes access to the company s proprietary expense management platform and its technical support. Tellennium positions this offering with a guarantee that it will provide savings that outweigh its fees, or the client will not pay. During the trial, Tellennium s software and people assess even some non-IT spend categories. Besides fixed, wireless, cloud, software, and devices, the vendor also looks at utilities and waste. Not every TEM supports domains outside of IT; doing so provides enterprises a more complete picture of their spending. Having IT and non-IT spending data in hand equips Tellennium to procure or re-negotiate services..
Next, recall the option for the enterprise to collect on commissions when switching to a new carrier. Tellennium acts as an agent for a number of carriers. However, the company does not require an enterprise to buy services through those partners; Tellennium knows the customer may have existing relationships it wants to maintain. Yet, in the event an enterprise wants the TEM to procure carrier services, Tellennium passes received commissions directly to the client.
Last of all, Amalgam Insights urges IT managers, directors, and executives to give great weight to the quality of support from a potential TEM. Even the best deployment can unravel without the support team and tools to underpin it. Tellennium s setup is designed to serve enterprises in the United States.
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