How To Stand Out At A New Job (And Fit In Too)

How To Stand Out At A New Job (And Fit In Too)

Congratulations! After months of job hunting, you finally got hired for the job you wanted!

Getting a new job is exciting. However, after the dust settles from celebrating this accomplishment, you have some work to do.

Being a new employee can be tough sometimes. But if you’re ready to embrace the challenge, you can make a smooth transition into your new role.

Here are a few tips to make sure you start your new job off on the right foot.

Understand The Company Culture

First, take time to get to know the culture of your new company. The best way to do this is to schedule meetings with your team—both those who will be working for you and with you.

Ask them questions about their work routine and how they get things accomplished. It’s also a good idea to get a sense of how easy or difficult it is to implement new ideas and initiatives. This will give you a good feel for how adaptable (or how slow) the company culture is to change.

You should also take note of your own workplace personality and how it fits into the company culture. If you’re in need of a good personality test, try Work It Daily’s FREE Workplace Personas Quiz.

Identify The Key Stakeholders

Coworkers talk to each other in the office

Next, find out who the key stakeholders are for your specific role and meet with them. For example, if you are entering a company as a finance manager, find out who the key business leaders are that you will be supporting in your position.

Take time to build relationships with them and understand their primary financial concerns. You should also take time to get to know their work routines, and the best times and ways to communicate with them. While communication is important, it’s also important to respect each other’s schedules.

Find A Work Buddy

Women talk to a remote coworker in the office

Another tip to help you get off on the right foot at your new job is to get a work buddy. This should be a peer who works on the same team or in the same department as you.

This person will help you figure out who’s who and give you some inside information on some of those office politics. It’s important to understand the team dynamic so you don’t step on anyone’s toes or disrupt the culture when you first get there.

Your buddy is also there for you to ask questions such as, “How do I order office supplies?” or “How do I set up my voice mailbox?”

Show Your Commitment To The Job

New employee shares a laugh with his boss

Next, have a career conversation with your boss. This lets him or her know you’re serious about and committed to growing your career. When you first start working at your new company, you may not know enough (yet) to speak specifically about the career paths available there. However, take time to have a conversation with your manager about your aspirations.

Share information about your desires to advance and grow as well as specific information about your strengths and the areas you’d like to develop. Ask your manager for input on your career plan and then use it as a living, active document.

Make A 30-60-90 Day Plan

Man meets with his boss to discuss his workload

Finally, it always helps to have a 30-60-90 day plan when you start a new job. Document the details of what you want to accomplish in your first three months. (For example, the specific people you want to meet with, the tasks you want to accomplish, etc.) It also helps to share this plan with your manager so you can get some input.

There may be some things missing that your manager views as being critical to accomplish in the first 90 days. Remember to be flexible with your plan as things may change, and the objectives you set for the first three months may shift as you get more involved and learn more about your new job. You want to be seen as committed to meeting your objectives, yet flexible enough to deal with changes.

By implementing these few simple things, you can get off to a great start at your new job and quickly begin to be viewed as a value-add asset at your new company.

Need more help standing out at your new job?

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This article was originally published at an earlier date.

Engineering: Making Connections With A Group Of Introverts

Engineering: Making Connections With A Group Of Introverts

Let’s face facts… Most engineers are introverts. We tend to be quiet, reserved, thoughtful, and recluse.

The old joke — how do you identify an extroverted engineer? She looks at your shoes instead of her own.

Now, not all engineers are introverts, and I understand this distribution. In my career, the extroverted engineer is a rarity on a team. I have known a few extroverted engineers, and they are fantastic! Many of my best engineers have been these introverts. How do I connect with them?

Energy Is The Key…

Introversion and extroversion concept

​A common misconception is introversion means shyness or a wallflower. Extroversion is the class clown or outspoken person on the team.

Terry Tipple, Tipple Consulting, taught me an invaluable lesson. Introversion and extroversion are based on energy. Introverts recharge batteries inside, and extroverts are fueled by the people around them every day. I have known very outspoken introverts, and I am one myself. I have also known quiet and reserved extroverts as well who simply like being with people.

How do you make connections with these introverts?

Play On Their Turf.

Engineers talk at work

​Because an introvert must exert energy in a social setting, they often need time to recharge before their next encounter. As a result, big meetings with many people may cause an introvert to be quiet and reserved. Sitting in an open office where chatter and conversations continue all day long is draining. Typical extroverted business roles in marketing, sales, and management can drain an engineer’s energy throughout the day.

When you know you are working with an introvert, come to their terms. Meet them individually to allow them to interact on a smaller scale. One-on-one conversations are simpler than these complex, multi-faceted meetings.

Give your introverts time between important discussions. Allow them to reflect, percolate ideas, and develop their thoughts. Attacking an introvert with a barrage of questions without that downtime is ineffective. Provide them the space to recharge a bit.

Defeating The Stigma Of Introversion…

Engineer writes down some notes

Because someone is quiet and reserved in a social setting does not define that person’s contribution. Often, the silent thinking person can offer great insight. They observe and refine. Their mind processes various pieces of information drawing conclusions from the various thoughts.

Being quiet and reflective can take similar energy as the boisterous person speaking for 30 minutes without a breath. Refraining from reacting to an action can allow for great insight while developing a response. Being the center of attention does not define success.

Step One: I Am Jim, And I Am An Introvert

Introvert concept

I was once described as a wallflower, and in many ways, I still am. I keep quiet in some situations, and I often reflect on the big picture before speaking my mind.

Would you be surprised I am a bass player in a successful cover band playing nearly 100 shows a year? Most weekend nights, I rock out to my band’s favorite tunes for dozens and hundreds of people. I put excessive amounts of energy into my performance. I confess: I have to work at this because it is not my default behavior.

I am deeply introverted. When tested, I bury the needle on these attributes. Yet, I can lead a team or perform for hundreds of people. I spend a lot of energy meeting the extroverts at their table. However, the next day I am exhausted. I need time alone to recharge and repair myself. After two weekend concerts with the band, I am a slug.

Extroverts — How Can You Relate?

Two engineers shake hands

Since your energy derives through interacting with others, meet us introverts face to face in a smaller setting. One-on-one helps. If you want our input in a social setting, do not call us out in front of a group. Ask us individually.

The big thing… do not judge our silence or reservations as noncompliance or competency. Give us the room to breathe, process, and assimilate. When you recognize our retreat, do not go in for the kill—allow us to back up and regroup. Attack will simply drive us deeper into our safe zone.

In all seriousness, simply give introverts a chance to process information. You may be pleasantly surprised by what we can offer. Our insight can lead to new ways of thinking. Giving us space allows our process to flow.

Can An Introvert Survive?

Professional women talk about an engineering project

The answer is yes. We are capable of thriving in an extrovert’s world. Sometimes, we need to act like our counterparts in situations that require us to be more open. Other times, we can use our introspection to see clearer views of the situation. Our alone time to recharge batteries is our superpower.

Introverted engineers unite! We collectively solve many of the world’s problems! We can be powerful forces in business to drive amazing results. We can overcome our “shyness” by providing unique insights. We can make a difference.

I recommend we introverts use our gifts and continue to change the world… even if only from the shadows!

How To Reset Work Expectations With Your Boss

How To Reset Work Expectations With Your Boss

In my last article, I talked about an example of someone who was working 60 hours a week and then went through a big life event (like having a baby) and now only wants to work 40 hours a week. If you’re in the same boat, how can you reset work expectations with your boss and still get a good performance review?

Here’s my advice on how to successfully manage work expectations without hurting your career…

It’s Usually Easier To Get A New Job Than Reset Work Expectations

@j.t.odonnell Replying to @carolinecc1 How to reset work expectations with your boss. #worktok #careertok #jobtok #careertiktok #careeradvice #quietquitting #quietquittingmyjob #career #job #learnontiktok #edutok #worklife #work #workmode #boss #expectations ♬ original sound – J.T. O’Donnell

In my 20+ years of experience as a career coach, about 50% of the time it’s just easier to get a new job if you’re looking to reset work expectations at your current job. At a new job, you can set your ideal expectations from the get-go.

But if you really like where you are right now and want to stay there, follow the three steps below to reset your work expectations.

How To Successfully Reset Work Expectations With Your Boss (If You Want To Stay)

Woman tells her boss she wants to reset her expectations at work

Step #1: Do Some Homework

Get out a piece of paper and create three columns. In column #1, list all the things you were hired to do, looking back at the job description for your role if you have to. In column #2, list everything that you’ve taken on since then because if you’re working 60 hours a week, you’ve taken on a lot of additional responsibility. Then, in column #3, think of one or two things that you could take off your boss’s plate. Something that’s a real headache to them that if you took it off their plate, you’d be super valuable to them.

Step #2: Meet With Your Boss

Next, set up a one-on-one meeting with your boss. Type up your three-column list, sit down with your boss, and have a conversation. Here’s an example of what you could say…

“When I first started at this company, I was working 60 hours a week to get myself up to a level of value. But now, as you know, I’ve had this life event and I really want to stick to 40 hours a week but continue to give you a high level of value. So here’s what I figured out. Here are all the things I was hired to do in column #1. Here are all the additional things I’m now doing in column #2. And here are some things that I would love to do for you to make your life easier in column #3. But in order for me to do that, we’d have to take a couple of things off my plate in column #1 that maybe somebody else with more junior skills could handle.”

This is how you begin the conversation. Now, as a bonus, I would suggest you go through and list how many hours a week you do each task in columns one, two, and three, and add them up to show your boss how all of those tasks take over 40 hours to complete. And if you could move things around together, what would they want you to work on? What would be the highest payoff activities for your 40 hours?

Step #3: Update Your Boss On Your Progress

The final step is to give your boss some time to review this information. Then once they approve your new work expectations, you are going to regularly update them on your progress. Communicate with them about what you’re getting done in 40 hours. Market yourself because that’s what people forget to do. They forget to market their value and prove to the employer that they’re working smarter, not harder—without having to do it in extra time.

Once you shift this perception, you’re going to see great results. A lot of times managers don’t realize how much you’re doing and, upon seeing this list, will reset your work expectations for you. But it’s on you to bring up your concerns and try to find a solution where both of you are happy.

Need more help with your career?

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Understanding — The Trainer’s “Holy Grail”

Understanding — The Trainer’s “Holy Grail”

How do you know if you understand something?

I am a non-technical person working in an IT company. My colleagues will often tell me something technical. Sometimes I understand what they are saying. Sometimes I have no idea what they are talking about. Sometimes I think I understand what they are telling me when they are telling me, but then later I realize that I don’t understand it at all.

Understanding is complex. As communicators and trainers, we need to think about how understanding works to communicate and train effectively.

We are all communicators and trainers at one time or another.

What Is Understanding?

Employees take notes during a work training

A quick Google search of “understanding” does not provide a clear answer.

Researchgate, quoting “Newton, 2000,” says, “Understanding implies being able to think, act and apply the knowledge in different ways in various situations.”

Robert Ryshke, writing in “gse.harvard.edu,” states, “Understanding a topic of study is a matter of being able to perform in a variety of thought-demanding ways with the topic.”

Artseducator.org says something very similar: “Understanding is a matter of being able to do a variety of thought-provoking things with a topic.”

Let’s Ask Again: How Do You Know If You Understand Something?

Decoding/understanding concept

If someone explains something to you and then asks you if you understand it, you will probably reply based on how you feel.

As a trainer, you may well look at your trainees’ faces to see if they understand the material. When they don’t understand, they may look uncertain or give you the “What are you talking about?” look. (My two-year-old niece is very good at that!)

The feeling that you understand is sometimes deceptive. This is why educators use “output activities” or tests to see if trainees really understand.

How Can We Test Understanding?

understand your customer concept

The worst thing you can do is ask: “Do you understand?” It puts the burden of understanding on the trainee. If he doesn’t understand, it’s the trainer’s fault. She needs to explain the content in a different way.

When learning in groups, trainees may not say they do not understand for fear of looking stupid in front of their colleagues.

There are a number of options you can build into your training plan. These options are based on Wiggins and McTighe’s “6 Facets of Understanding”:

  1. Ability to explain the content: This has to be more than just repeating the material verbatim. Let’s imagine you are teaching sales agents a new sales script. If your trainees create a mind map to explain the material they received in a PowerPoint presentation, they are reformatting the information and engaging with it at a deeper level than they would by repeating it.
  2. Interpreting the content: To see how well your agents might understand the sales script, ask them to explain it to their colleagues as if the other person was five years old, their grandmother, or to an alien from another planet. Their challenge is to explain it to someone who does not have the same contextual knowledge that they do.
  3. Applying the content: When teaching your sales team the new script, this will include getting them to role play it. One trainee will be the salesperson and the other the customer. Role plays can include “what would you do if…?” scenarios to practice dealing with different types of customers and handling different objections.
  4. Having a perspective based on the content: You can build this into the role plays by asking the “customer” to play a specific kind of customer and behave as this kind of person might behave. In a business-to-consumer scenario, this might involve playing roles representing different demographics. In a business-to-business context, this might mean playing the roles of customers in different verticals who have different requirements and different ways of behaving. Builders have different needs and behave in different ways from bankers.
  5. Empathize: When adopting roles in the role-play training, ask trainees to imagine how customers might feel and put those emotions into the training. This could include angry and aggressive customers. This gives trainees playing the salesperson’s role the chance to test their skills in handling an angry customer, while it gives the trainee playing the “angry customer” the chance to imagine how the angry customer is feeling, and adjust how she handles him accordingly.
  6. Have self-knowledge: Some trainees may find this uncomfortable since trainees need to examine their own reactions and feelings towards the content. For salespeople, particularly after they have role-played a demanding conversation, this may help them to understand and manage their own emotional responses when facing, for example, angry customers.

The Ball’s In Your Court!

Woman trains her colleagues at work

Are you planning some training? How do you know that you understand the content well enough to train it? What questions are you afraid people will ask? How do you plan to test your trainees’ understanding?

I’d love to hear more about it! Drop me a line!

Further reading…

The following article may be both relevant and useful: Explaining How Things Work: How To Do It And Why It Matters

3 Steps To Create Your Own Career Development Plan

3 Steps To Create Your Own Career Development Plan

If you’re wondering how you’re going to get where you want to be in your career, there are some simple steps you can take that will help you create your own career development plan.

Let’s not be confused by the word “simple.” Sometimes the simplest of concepts or steps can be tough to do because they require some intense thinking and effort. Yet, your think time and effort are an investment in your future and career happiness, which make it all very worthwhile to plan your career growth today.

1. Figure Out Your Destination

As with all efforts, you must be clear about your direction when you create your own career development plan. You don’t take a road trip without knowing where you want to end up. You also don’t need to overly complicate this task. I think the following questions are helpful in thinking about your destination.

Where do you want your career to be in two years?

I like this question because this window is close enough to your current reality that it’s easy to visualize.

Where do you want your career to be in five years?

If you see that your two-year goal is merely a step in an overall direction, then this question helps you define a longer-term career growth goal. Sometimes it’s difficult to see that far out in time as life and different opportunities present themselves and can cause you to reset your plans. That’s okay, but it’s good to be looking “two steps ahead.”

What makes these targets resonant for you?

Don’t make a goal just for the sake of making one. You need a goal that helps to motivate you into action. If you’re making a goal based on what someone else wants, it also isn’t going to be that compelling for you. Being clear on your direction means being clear that this direction is inspiring and motivational, and knowing what is driving you to it.

2. Do A Gap Analysis

Professional man doing a gap analysis for his career development plan

A gap analysis is where you figure out the differences in the qualifications between where you are right now and your two-year goal or next step. Using a job posting or job description for the position you are aiming at is a good way to get specific information about the skills and experience that are expected. I think it is good to get more than one job description (perhaps one from your company and one from a competitor) in order to ensure you aren’t missing any key items during your analysis.

Go through the job description line item by line item and rate your current state of skills, education, or experience to what is listed. Your rating system can be as simple as 1-10, with 10 a perfect match and one being completely missing. As you rate, make notes about your thought process for future reference.

Once you have completed this exercise, identify all of the items where there is anywhere from a fair amount to a substantial amount of development that is needed. Look for commonalities and clump those together as a category. You will discover that there will be themes to your gaps.

Also, don’t get too compulsive about where you don’t think you’re a perfect match but think you have fairly developed skills. If they are mostly present, they will make you a competitive candidate and shouldn’t require too much development attention. You now have a list of development items.

3. Create Your Development Plan

Woman writes down career goals she wants to achieve for her career development plan

You are now fully armed with a clear two-year goal and all the details of where and what you need to develop to get you where you want to go. Your plan will be best if you can consult with your boss and/or a mentor to help you with ideas on how to get the skills you need to add.

There may need to be some logical order to a few of the items on your list. Sometimes you need to do X before you can do Y. Make these among the highest priority items so you can accomplish these things and move on to others. Usually, there are multiple ways of accumulating the skills you need for career growth.

You may also want to have multiple ways of beefing up your skill set to add depth to it. An example is if you want to move to a project management position, you may want to get a certification and also ask for project responsibilities. Initially, these may be small, which is fine; they will give you an opportunity to grow and learn. In addition, you may need to research various ways to get the skills you need to grow in your career.

Once your research is done, it will give you ideas on how you can approach these items. You need dates. You need to keep yourself accountable to your plan. And the best way to do that is to give yourself a “start by” date.

You can’t predict how long or how much work you will have to do in order to develop the skill at the level you need, but you do have control over the action you take to get started. Keep track. You need to pay attention to your career development plan a minimum of twice per year. This will allow you to stay focused on your progress and remind you of next steps.

Career development is the sort of thing that you can easily forget about until you wake up one day to realize you have gone nowhere and aren’t having fun. You are responsible for where you go in your career. With a little bit of planning, you can accomplish great things.

Need more help with your career?

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This article was originally published at an earlier date.

5 Reasons Why You Don’t Have Friends At Work

5 Reasons Why You Don’t Have Friends At Work

As humans, we need some form of social interaction (some of us more than others). However, we all do need and thrive on the simple act of connecting to people.

For the majority of us, our social fabric is created through work. We see these people every day. We have work in common. We get to know them in ways the spouses and significant others simply don’t. When we leave these people due to job change, it can be painful.

Yet, despite all this social goodness that work can bring, what happens when it doesn’t happen to you? What do you do when you don’t have friends at work? No one to save you space at a meeting or light up when you enter a room? It happens, and when it does, there’s no lonelier place to be. It can be so impactful that it can cause a person to look for another job.

Here are situations you may be facing and what you can do about them:

You’re New In The Office

Young man setting up his desk in a new office.

You may think you’re past due for connecting with people in a deeper way at work. Sometimes the dynamic is such that it simply takes a while and ongoing persistence to break through.

You Got Off On The Wrong Foot With Your Co-Workers

Young man getting off on the wrong foot with his coworker in the office.

It doesn’t matter if you were misinterpreted. Somehow you did something right off the bat that got you sideways with many of your peers. If you did do something wrong, make amends and don’t do it again.

Being the bigger person takes courage, but you will win friends. If there is nothing to make amends for, stay friendly and ignore the undertow. It will eventually fade.

The Work Cliques Are Too Strong To Penetrate

Young man looking sad at his desk as his coworkers laugh and talk behind him.

Just like high school, there are work situations where you are the outsider and will stay that way for an indefinite period of time. Most likely these people have worked together for a while and the bond is tight. They probably don’t realize how unfriendly they may seem.

You need to be friendly and make efforts to get to know each person at an individual level. It may take some big work event, like a year-end close, to be the final catalyst that forms the bond. There’s nothing like being in the trenches with people to nail the trust and support.

You’re Not A Cultural Fit

Young woman looking sad at her desk because she's not making friends at work as quickly as she'd like.

That feels like a hard message, but it truly is not personal. We all have values and work styles we wear like a suit. They are out there for everyone to see and experience. Many times, when we aren’t a cultural fit, we are out of step with the people we work with.

This makes it hard to form friendships. If you aren’t a cultural fit, you need to admit it and move on. It not only won’t help form friendships, but it won’t help your career either.

You’re An Introvert Who’s Turning More Inward

Introverted young man sitting separate from his coworkers in a break room.

For an introvert, it can be tough to push yourself toward people you don’t know. When an introvert is surrounded by ‘strangers,’ it’s easy to retreat even further. You could appear kind of wonky and unapproachable, making it difficult for co-workers to approach you.

You’ve set up your own lonely situation and only you can make your way out. To make it less overwhelming, simply focus on one or two people with whom you feel some form of affinity, and focus on getting to know them. It will help you overall and will become a catalyst for forming more relationships.

Workplace relationships can make or break a job. They can nourish you and help you excel in your career if they are healthy workplace relationships. When those bonds are not forming, it can make you feel very lonely. But there are things you can do to improve the situation. You need patience and a friendly smile.

Need more help navigating workplace relationships?

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This article was originally published at an earlier date.

How To Overcome Age Discrimination In Your 2023 Job Search

How To Overcome Age Discrimination In Your 2023 Job Search

Do you think age discrimination is affecting your job search? Do you feel like you are losing out to the competition because you’re older? If so, you’re not alone in this thinking, and I’m going to share with you some information that’s going to help you overcome this challenge.

I have been getting a ton of questions lately on the subject of age discrimination, and I want to start by breaking a huge misconception—the fact that it’s not technically age discrimination that you’re experiencing. It’s experience discrimination.

What Is Experience Discrimination?

Job candidate experiencing age discrimination in the hiring process

What do I mean by that? Well, let me give you a little history. Right now there are about 40 million baby boomers in the workforce. These are people in their fifties, sixties, and beyond, and all of them have decided to stay in the workforce a lot longer than the generations before them.

The problem is that, over the last 10+ years, 70 million people from younger generations have also emerged and entered the workforce.

Millennials and Gen Z make up over half the workforce today, and many of them are now in their late twenties and early thirties. This means that they have enough years of experience to be relevant in the marketplace, and given the fact that they cost a lot less—and oftentimes have fewer bad habits and are more technologically savvy—more and more employers hire them over older, more seasoned, more experienced workers.

Again, it’s not really age discrimination. It is a case of the law of supply and demand. If you think about the world of business, there is too much supply—too many seasoned workers—and not enough demand for their skill sets (even with low unemployment rates).

So, what do you do about this?

Well, first understand that this situation isn’t only affecting baby boomers. Eventually, millennials are going to get impacted by this as well. This is due to what is called “globalization,” and every single day the geographic and economic boundaries to getting affordable help are lowering around the world.

In fact, I was working with a client recently who told me how he could hire one PhD here in the U.S., or hire three PhDs for the same price in Europe. This trend is going to continue. Believe it or not, here in the U.S., we all live in the 1% in terms of income and opportunity when compared to the rest of the world.

So, start thinking about how you’re going to change your strategy with respect to your career and your relevance in the marketplace. Again, it’s a supply and demand concept. What you want to do is build a way where your skill sets and expertise are in less supply, so that you are higher in demand.

Now that you understand this whole concept, what you want to do is focus on the fact that you are no longer an employee. You are a business-of-one, and your job is to sell and market your services to employers.

For a business to stay in business, it has to stay relevant in the marketplace. And there are three specific things that we suggest people do in order to make that happen for themselves.

Step 1: Define Your Personal Brand

Older professional overcomes age discrimination with a good personal brand

The first thing you have to do is define your personal brand.

You have to understand what you’re the go-to person for, what your specialty is, and specifically what problems you solve/what pain point you alleviate. This is because employers can only hire you when you save or make them enough money. When you solve their problems, you alleviate their pains to justify the cost of hiring you.

So, it’s on you to get very clear about what your value proposition is, and to do so I suggest that you take our free “career decoder” quiz. This is going to show you what your workplace personas are—the things that you like to do, the tasks that you like to accomplish, and how you like to deliver value in the workplace.

Understanding your workplace personas is the first step in building a very clear personal brand that will help people understand why they should hire you.

Step 2: Follow A Smart Career Strategy

Older woman combats age discrimination during a job interview

The second step in the process is to follow a smart career strategy. Today, every job is temporary, and we know that school has taught us everything except how to manage our careers.

Now that the marketplace is always changing, you can’t build a 5, 10, or 20-year career plan. You can really only do one or two years out at a time. Your career strategy has to be agile, but it has to be very succinct and focused at the same time.

So, at any given time, you should know exactly what you’re trying to achieve, both in your career overall and specifically with regard to relevant skills that you’re trying to grow and leverage.

What you don’t want to do is plateau. Again, I’ve seen a lot of seasoned workers in their fifties and sixties who got to a certain level in their career and thought, “This is good enough; my skills are good enough.” Meanwhile, the whole world around them was changing.

This kind of works like a bell curve. They go up, they plateau, and they start to go down. Now all of a sudden they’re trying to get any job they can—but they’ve also outpriced themselves in the market.

So your job is to always keep focusing on growing your skills, and being able to tell the world specifically what you’re doing to upskill every single year.

Step 3: Work On Your Career, Not Just “In” It

The third step is for you to work on your career as much as you work in it. The truth is that we can easily get caught up in the day-to-day aspects of our job and kind of grind through our week, our months, and our years without ever really thinking about the strategy of our career.

One of the biggest components of this is networking. These days, your network is your net worth. It’s all about who you know.

There are tons of studies that show the best way to get your next job is through a networking connection. If you haven’t checked out our video on this, we’ve got some great resources on networking that can really help you start to understand this—especially with regard to online networking tools like LinkedIn.

A lot of people don’t understand that there are protocols that you need to follow in online networking that are very similar to offline or in-person networking. Unfortunately, people have been short-cutting these protocols and making some terrible, terrible mistakes in the process.

So, please make sure that you’re digitally networking the right way—growing your network, nurturing your network, serving your network. This is the best way for you to have a healthy network, should something happen and you suddenly need to look for a new job. You’ll be able to tap into your professional network without having to start from scratch.

No matter your age and experience level, building these skill sets and having these strategies in place is vital to a successful career. And it’s especially important if you’re trying to overcome experience discrimination.

Again, you are now a business-of-one, and you need to stay on top of these trends in order to stay relevant. Remember these tips and you’ll successfully overcome age discrimination in your job search.

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6 Types Of Illegal Interview Questions To Watch Out For

6 Types Of Illegal Interview Questions To Watch Out For

Did you know that there are interview questions that might seem legitimate but are actually illegal? While there are some that are clearly inappropriate, not all of them are so obvious. Don’t overlook the different types of illegal interview questions!

Here are a few types of illegal interview questions you should watch out for during your next job interview.

Types of Illegal Interview Questions

Interview questions about your family life:

  • Are you married?
  • Do you have any kids?
  • Are you pregnant?

Interview questions about race:

  • What’s your nationality?
  • What race are you?
Interview questions about religion:
  • What church do you attend?
  • What is your religion?
  • Are you religious?
Interview questions about your living situation:
  • Do you own a home?
  • Do you rent?
  • Do you have an apartment?
  • Do you have anybody living with you?
  • Do you live with your parents?
Interview questions about your gender:
  • Are you male or female?
Interview questions about your age:
  • How old are you?
  • What’s your birth year?
  • When’s your birthday?
  • What year did you graduate from high school?
  • What year did you graduate from college?

Why These Interview Questions Are Illegal

Man answers a question during a job interview

So, what makes these questions illegal?

First, they have no relation to the job requirements. Second, there are strict laws in place that prevent interviewers from asking interview questions that can be discriminatory.

Why Interviewers Ask Illegal Interview Questions

Man goes in for an informational interview

Unfortunately, there are bad interviewers out there who will try to slip some of these questions in on purpose (hello, workplace discrimination). There are also some inexperienced interviewers out there who simply don’t know these are illegal questions and are just trying to make conversation.

If you’re asked these questions, whether intentional or not, it’s best to be prepared so you don’t get flustered during the interview.

How To Prepare For Illegal Interview Questions

Woman on laptop prepares for her next job interview

Sadly, these types of illegal interview questions are asked all of the time during interviews. Not sure how to prepare for them? We built an in-depth interview prep course that will help you understand how to respond to such questions.

We hope this article helps you identify any illegal questions you might be asked in a job interview. Good luck, and keep an eye out for those red flags!

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This article was originally published at an earlier date.

Corrective Coaching: What It Is & How To Do It

Corrective Coaching: What It Is & How To Do It

Thirty-plus years ago, I was an officer cadet in the Royal Navy. On one occasion, we were lined up on the parade ground and took turns in telling each other off under the supervision of a Royal Marine Drill Instructor.

Confrontation is part of leadership. Most of us are brought up at home to be “nice” and “polite.” We have a problem, as leaders, confronting our staff over poor performance. Nobody wants to be the “bad guy,” so s/he does not know how to handle these discussions. Either s/he gets aggressive, then abuse is exchanged, or s/he avoids confronting the person and the poor performance continues.

Military-style reprimands are not appropriate in civilian life, so what can a civilian leader do?

“Corrective Coaching”

Leader talks to her colleagues during a work meeting

One method is an extension of my “four questions” approach to problem-solving. See “further reading” below for the original article.

The “4 questions” – a recap:

This is my personal twist on the GROW method. GROW is an acronym. This is how the four questions fit into the acronym.

  • “What are you trying to do?” = Goal – This helps your colleague to define what she is trying to achieve. You will probably ask more questions to define the goal in more detail.
  • “What’s stopping you?” = Reality – This builds a bridge between the current reality and achieving the goal. If you want to build a real bridge, you have to know how wide the river is. To solve a problem, you have to understand its size.
  • “What are your options?” = Outcomes – This encourages your colleague to produce as many ideas as possible. Follow-up questions help to assess which are practical.
  • “What is your plan?” = Will – This leads your colleague to make decisions and formulate a concrete plan. These conversations must end with a plan, even if the plan is to do more research.

“PRO-GROW”

Man writes something down while working

How do we adapt the GROW method for “Corrective Coaching”?

We add three stages to the front end. The “PRO” elements set the conversation up.

P = Present: Present your colleague’s poor performance as factually and as unemotionally as possible. Describe actions taken or not taken with dates, times, and other measurable data.

Keep your presentation as unemotional as possible. Your colleague may be feeling defensive. If s/he interprets any language or behavior as emotional or judgmental, s/he will attack.

R = Response: Give your colleague the chance to respond to the issue presented.

Ask your colleague to respond. I would not recommend asking: “What have you got to say for yourself?” This is aggressive, arrogant, and cliched. Try asking: “Would you like to comment?” or “What are your thoughts?” Make your invitation to respond as neutral and non-confrontational as possible.

Now say nothing! Their silence will feel uncomfortable. It will be a lot less comfortable for your colleague. Let the silence do its work. Listen very carefully to what your colleague says and the way s/he says it.

If s/he admits that it is his/her fault, skip the “O” stage shown below. If s/he gets defensive or blames other factors or people, proceed to the next stage.

O = Ownership: Ask a question to get your colleague to take ownership or responsibility for the issue. Here are some examples:

  • How is this going to affect the business/team/company etc.?
  • How do you think your colleagues will feel about this?
  • How would you deal with this situation if you were in my position?

Having asked the question, wait silently for the answer.

When your colleague replies, don’t just consider the words, but also how they are spoken. Does s/he look like s/he means them?

If your colleague continues to be aggressive, then you may need to escalate to higher levels of management.

If s/he does admit responsibility, move on to the following adapted version of the GROW questions.

  • What are you going to do to fix this? = GOAL
  • What’s stopping you from fixing this now? = REALITY
  • What are your options? = OPTIONS
  • What is your plan? = WILL

The first two questions have been slightly adapted to focus on the issue to be solved.

Your colleague may see this as a way to regain your trust and respect. The result should be a plan with a concrete timeline and actions that you can follow up on.

General Principles

Man talks to his colleague at work

Whatever happens, keep control of this conversation. That means:

  1. Your aim is to present the issue and agree on a plan to address it.
  2. You represent your employer or your business. Personal relationships are off the table.
  3. Do not respond to your colleague’s provocations or emotional outbursts. Stay calm and silent.
  4. Control the conversations by asking the questions. Don’t let your colleague lead you astray by answering his/her questions.

The Ball’s In Your Court!

Women talk at work

Confronting people can be quite scary. This is what builds your colleagues’ respect for you as a leader. If you feel like it, contact me in a private message and let me know how you get on!

Further reading…

Here’s the original article on the four questions: 4 Steps To Solving Problems


Test-Teach-Test: A Quick And Effective Way To Plan Training

Test-Teach-Test: A Quick And Effective Way To Plan Training

Introducing new technology is part of a change management process. Change management coordinates technical implementation with awareness raising and training activities to prepare people to use the technology effectively.

Large companies can afford to run full-blown change management projects.

Smaller and medium-sized companies do not have these resources.

They buy the technology and let managers train their staff to use it.

Now you’re the manager. Someone has sat down and shown you the basic workflow. You have to get your team trained by lunchtime. How do you plan it? How do you make sure that your staff are engaged and that the training is successful?

Inputs And Outputs

Woman trains employees a new technology

A good training session requires “inputs” and “outputs.”

“Inputs” are where knowledge is passed from the trainer to the trainee.

“Outputs” are where trainees demonstrate that they have absorbed, understood, and can use this knowledge.

The “outputs” are often more important than the “inputs” because a good training plan is designed to prepare trainees to successfully complete the “outputs,” while the “outputs” demonstrate that trainees have achieved their learning objectives.

Some people might call these “outputs” “tests.”

A good trainer sees this as a test, but not of the trainee, but of him/herself. If trainees fail to complete the “output” activity successfully, then is it the trainees’ or the trainer’s fault?

Why “Test, Teach, Test”?

Manager teaches her employee a new technology

​The “teach” is the “input” while the “test” is the “output.”

The first “test” is where we run the “output” or test before we have trained the trainees.

It might seem like a strange idea, but there are two good reasons for doing this:

  1. To get trainees’ attention. Your trainees may think they know everything because it is a refresher course or because they are very confident teenagers. Give them the completion test first and let them fail. That will show them that they have something to learn.
  2. You may not know your trainees’ level of knowledge. This often happens in business. Training is often hastily organized. Some trainees may need to learn everything from the beginning, while others only need to brush up on their knowledge.

How Should We “Test” Our Trainees?

Man trains his employees a new technology

​This depends on the content, and how much time you have to plan and conduct your training.

If you are training staff to follow a workflow, then the obvious test is to have them follow this workflow on their own computers, or describe it in some way, or answer questions on it.

If you are training staff to follow new rules, then you can present them with cases and get them to explain how the rules apply, or have them answer questions on the rules.

Where we are talking about a “refresher” training session, then the work sample, description exercise or test questions will reflect the new version of knowledge. The test could include a request to describe the main differences between the old version of the workflow/rules and the new one, to ensure that they understand the difference.

How Would I Plan This In Real Life?

Woman leads a training at work

Let’s say that there has been a change to a workflow your team uses on an IT system. The cutover to the new system is next Wednesday.

Your training objective is to train them to follow the updated workflow. Follow the steps below:

  1. Master the workflow yourself and find out both the main route and the likely “diversions.” (e.g., What happens if a customer forgets his membership number?)
  2. Decide how you are going to test how they follow the new workflow. (e.g., They log into the training environment and follow the workflow by role-playing with a colleague.)
  3. Decide how you are going to train them to follow the workflow. (e.g., You will do a step-by-step demo backed up with a step-by-step written description. This “input” session should take no longer than 20 minutes.)
  4. Book the room, test the computers, and conduct the training. Deliver the “test” first, telling them you want to see how much they already know, then “teach” the content, then deliver the “test” again and see how the results have changed.

Over To You!

Professionals attend a business training at work

No doubt you will be providing a “knowledge transfer,” training a new team member, or giving your staff a “refresher” on some new rule or technology “upgrade.” Try using this method to plan your training! Let me know how you get on!

Further reading…

If you’re training your staff to use a computer system, then you might find this article interesting: Explaining How Things Work: How To Do It And Why It Matters

All Successful Leaders MUST Have These 10 Characteristics

All Successful Leaders MUST Have These 10 Characteristics

When we are asked to think of a leader, someone who inspires us to do our best every day, a wide variety of different people come to mind. Maybe someone in your personal life, someone from a television show or movie, or a historical figure whose personality you greatly admire.

While the type of person can vary immensely, more often than not, they will all have a certain set of skills and personality traits that make them a good leader. According to recent surveys, many groups find that a good business leader will often have several or all of these characteristics.

1. Honesty

A good leader will be able to establish an honest connection with their peers. A relationship based on trust and reliability makes the team know that their leader is always there for them, which in turn inspires them to be there for their leader.

2. Ability To Delegate

A great leader showcases her ability to delegate

Each person in a group will be able to bring something different to the table, and a good leader will work with each member’s strengths and weaknesses in order to make sure that the best is being done.

3. Ability To Communicate

A manager displays her ability to communicate effectively

By clearly describing their idea to their team, the leader will be able to create a sense of ease and understanding with their peers. When every member of the team is striving towards a common goal, then there is nothing that cannot be accomplished.

4. Sense Of Humor

Leaders laughing together during a meeting

Negative situations will always arise, but a good business leader will know how to diffuse them and help give their team peace of mind. A stress-free work environment often garners the most results, and sometimes all that is necessary to help push your team forward is a healthy dose of humor in the face of difficulty.

5. Confidence

A good leader speaks with confidence during a meeting

A good leader will show confidence in the face of challenges and will inspire confidence in their team by reminding them that obstacles are just there to be overcome. The confident leader will keep their eye on the goal and will not allow anything to deter him or her, or their team, from success.

6. Commitment

A manager is committed to doing his job right

Some leaders may drive their teams to work hard, while others will constantly be at their sides, giving every task one hundred percent. The latter is the type of leader that can expect to achieve more. Teams work better when they see that the one that they answer to is right by their side, sharing their struggles and triumphs.

7. Positive Attitude

A woman is promoted to manager for her leadership characteristics

Motivation is the key to success, and it can be hard to stay motivated in a negative environment. By keeping your team’s spirits up, you will be able to motivate them to achieve more, and not let them be bothered by minor setbacks.

8. Creativity

A respected leader showcases his creativity

Sometimes a difficult situation will arise that will require you to think outside of the box and help your team do the same. At such crucial movements, a good leader will be able to demonstrate a unique type of creativity that can help their team push through any situation.

9. Ability To Inspire

A manager displays his leadership characteristic of having the ability to inspire others

Inspiration can take many forms, but a capable leader will be able to demonstrate their ability to lead and inspire by motivating their team to share their vision.

10. Intuition

An intuitive manager explains something to his colleagues

Finally, a good leader will have intuition. Sometimes obstacles will arise that nobody will know how to handle, perhaps even you. In such situations, it is important to be confident and make a decision.

No matter what the decision is, if you show that you are giving the problem everything you have got, it will inspire your team to do the same, which can often be all that is needed to help get past the situation.

All successful leaders have these 10 characteristics. If you want to be a great leader, make sure to develop these traits and skills, and you’ll be sure to find your own success!

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This article was originally published at an earlier date.

How To Build Positive Workplace Relationships

How To Build Positive Workplace Relationships

Building workplace relationships is an important component of being successful in your career. This doesn’t mean you need to be completely extroverted in every situation, but it does mean you need to make an effort to get to know the people with whom you work and learn about what skills and abilities they bring to the table.

Although you are at work to do a job, it will be a much more pleasant experience if you enjoy the company of the people on your team or in your department, so try to get off to a good start.

The expression about only getting one chance to make a first impression is absolutely true, so make sure you put your best foot forward each and every time you have an opportunity to build new workplace relationships. If you’re giving your best effort every day, your co-workers will begin to realize they can depend on you to do a good job.

Also, as hard as it may be sometimes, try to have a good attitude at work. No one likes to work with someone who is constantly negative and complains about every little task.

Tips For Building Positive Workplace Relationships

Here are a few additional tips to encourage positive workplace relationships:

  • Be friendly and encouraging to co-workers.
  • Be responsible. If you say you’re going to do something, do it. If you’re unable to complete a task for some reason, make sure information is communicated to all team members who would be impacted.
  • If you share an office, be considerate. Find out how your office mate works and be respectful. For example, some people need to work in complete silence, while others enjoy background music. Make sure you’re not inadvertently making your office mate crazy with your personal habits.
  • Understand that people are unique and dwell on their positive qualities, not their negative qualities. It’s acceptable to not be friends with everyone, but try to at least be professional and cordial in your interactions.
  • Rise above office gossip. No one wants to earn the reputation of being the office busybody.
  • Communicate, communicate, communicate! Your co-workers are not mindreaders, so make sure you’re communicating with them and your manager on a regular basis.
Ultimately, building positive workplace relationships will make it easier to enjoy your job and grow your career. So, no matter if you work from home or in the office, remember these tips the next time you interact with your co-workers.

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This article was originally published at an earlier date.