10 Things To Know About A Retail Management Career
If you are already on the path to becoming a retail manager or are simply considering it, here are some important and interesting things to...
Why Contact Centers Are A Good Way To Start Your Career
âDo you really want to work in a contact center?â
Letâs be honest: five-year-olds donât dream about working in a contact center when they grow up....
CSAT vs. Sentiment Analysis: Which Is Better?
During the pandemic, organizations had to interact with their customers digitally. Contact centers provided the companyâs âhuman face.â
Without face-to-face interactions, it is a lot harder...
How To Reduce Average Handling Time (AHT) In Contact Centers
Itâs common knowledge that approximately 65% of contact center costs are staffing costs. Inbound staff get paid by the hour. If your cost per call...
How To Prepare An ROI Calculation
A very experienced technical sales professional told me something very interesting. Nearly all business-to-business sales attempt to replace an existing solution. He said: âCompanies buy...
Pulling The Tigerâs Teeth: How To Deal With Angry Customers
Millions of people work in customer service. Customer service roles vary from contact center agents handling enquiries about a 10-dollar bus service to account directors...
