Everything You Wanted To Know About KPIs (But Were Afraid To Ask)
How many times does someone use a piece of business terminology which you donât really…
Why Contact Centers Are A Good Way To Start Your Career
âDo you really want to work in a contact center?âLetâs be honest: five-year-olds donât dream…
CSAT vs. Sentiment Analysis: Which Is Better?
During the pandemic, organizations had to interact with their customers digitally. Contact centers provided the…
How To Reduce Average Handling Time (AHT) In Contact Centers
Itâs common knowledge that approximately 65% of contact center costs are staffing costs. Inbound staff…
How To Prepare An ROI Calculation
A very experienced technical sales professional told me something very interesting. Nearly all business-to-business sales…
Creating Quality Standards For Contact Centers
COVID-19 had a negative effect on bricks-and-mortar businesses. However, the contact center industry is growing…