Training For Non-Trainers: How To Train People In 5 Steps

Training For Non-Trainers: How To Train People In 5 Steps

I spent 15 years teaching English as a foreign language. I leveraged my teaching skills to get my first job in the contact center industry as a training and quality manager.

Our leaders were very talented but had no idea how to train people.


Subject matter experts in IT companies had the same problem. They were the experts but had no idea how to teach.

Leaders train and develop their teams. The team delivers better results. Parents teach and bring up their children. Hopefully, they lead more fulfilling lives.

Teaching is a key leadership skill. It can be taught.

Teaching ranges from a five-minute session on how to do something to delivering a doctoral-level course.

The shortest lesson and the longest course have certain things in common.

Aims

Woman talks to a coworker in the office

Any unit of instruction needs a clear and precise aim.

Aims are best defined using “can-do” statements. They say: “By the end of this lesson/course, a participant can…”

You will have to ask yourself “What does ‘can do X’ mean?”

Your aim may be more complex than you thought. Instead of one lesson, you may need a course with multiple lessons and multiple aims.

Assumed/Required Knowledge

Woman attends a virtual work training

There’s nothing worse than teaching people what they know already. However, your training session will collapse if your trainees do not know the minimum required to understand your content.

Define what they need to know before they start. Ask yourself if your trainees have this knowledge.

Look at your aims and ask yourself what they need to know. If you are teaching someone to create and use formulae in spreadsheets, your trainees will need to know basic arithmetic.

If you are training people to play their part in a process, they will need to know something about the whole process. They will understand the importance of what they are doing and why they have to do it in a certain way. Without this, they have no reason to try and do it properly.

Structure

Man runs a training session at work

​A good training session needs “inputs” and “outputs.” A typical “death by PowerPoint” session is all inputs and no outputs. At most, trainees will remember five percent of it.

As a bare minimum, a training session should include the following:

  • A “Lead In”: The simplest is to tell participants what the session is about. You can also ask them what they already know about the topic, and what they want to learn. This way, you find out their expectations.
  • Input: An input session should be no longer than 20 minutes. That is the average human concentration span. For teenagers, even that can be a stretch. Active learning is better than passive learning. Consider using exercises where participants match rules to examples. When going through the answers, you explain the key concepts.
  • Output: This is the part most “trainers” forget! “Output” is an exercise or a test to see how much trainees have understood. Output activities may involve simulation exercises, role plays, or practical exercises. Trainees get the chance to “play” with their newfound knowledge in a realistic scenario. “Playing” is often very important to help trainees understand how to use what they have learned.

Delivery/Interaction With Trainees

Coworkers talk during a work training session

Successful training is never one way. You adapt to the trainees. You need to watch how your trainees react to the content.

My philosophy is if my trainees don’t understand anything, it’s not their fault; it’s my fault. If they don’t understand, I haven’t done my job properly. This is an important mindset.

Frequent changes of activity are recommended to keep your trainees’ attention. Pair and group activities are also recommended. Trainees engage more actively with the content if they are working with another person than they do in a question-and-answer session with the trainer.

Trainees need frequent opportunities to ask questions. Trainees may not want to ask questions in front of the class, so you can stimulate questions by asking a few of your own. This is where concept-checking questions come in handy. They can often be “What happens if…?” or “Why do we …?” questions.

Evaluating Learning

Employees play a game at work after a training session

Without evaluation, we do not know how successful our training is.

Many training courses limit their evaluation to a feedback form where trainees express their satisfaction. That does not tell us how well they understand and can use their newfound knowledge.

Where a training session contains an output activity, the simplest form of assessment is to see how well they complete the activity.

Other evaluations can include tests and quizzes. These can be gamified to make them entertaining rather than intimidating.

Looking beyond the end of the course, you can also ask trainees’ managers how much trainees have improved their performance based on the training they have received.

Next Steps

Man on laptop plans his next training session

When you deliver your next training session or “knowledge transfer,” think about:

  • What must your trainees be able to do?
  • What do they need to know before they start? How do you know they have this knowledge?
  • How are you going to deliver your content?
  • How will you check your trainees’ understanding?

Once you’ve thought about these questions and delivered your training, get in touch with me and tell me how it went!

Further reading…

For more knowledge transfer techniques read:

Test-Teach-Test: A Quick And Effective Way To Plan Training

How To Conduct IT Training The Army Way

The Right Way To Answer “What Are You Most Proud Of?”

The Right Way To Answer “What Are You Most Proud Of?”

“What are you most proud of?” is an interview question that many job-seekers don’t know how to answer. It seems straightforward on the surface, but the way you approach your response can matter a great deal! This guide will teach you how to explain what you’re most proud of as a professional, in a way […]

The post The Right Way To Answer “What Are You Most Proud Of?” appeared first on Career Sherpa.

How To Make The Shift From Data Literacy To Data Analytics Literacy

How To Make The Shift From Data Literacy To Data Analytics Literacy

One of the pillars of an exemplary data management and governance program is data literacy. Organizations often assume that their executives or data users are not data literate and don’t understand how to ensure data is of quality and how everyone has a role in creating and managing data. Internal branding about how data helps management make better decisions has been around for a decade. But to go from data to information and knowledge, data literacy is not enough for the clients of data analytics practitioners. Business data analytics users need accurate multi-disciplinary skills to ask themselves what the data tells us and where and how these insights can be applied.


Some firms will launch a simple branding campaign that says, “What does the data tell us?” or “Listen to the data.” While doing something is better than nothing, we would like to think rightfully or wrongly so that in 2022 most organizations are beyond this approach.

In this post, I posit that data literacy programs need a bit of a reset, given the current point of view on data literacy existed coming out of the age of business intelligence. In the age of AI, self-service analytics, and digital customer experience, what goes into a data literacy program needs to be reset, and the view of what users know about data and analytics needs to be reframed.

The Data Literacy Programs Of Yesteryear And Many Still Contain…

Data literacy concept

A curriculum that starts with, well, data is the currency of the times. It is the oil or glue that holds an organization together. Therefore, it is a strategic asset we must ensure is of quality, well-curated, and created correctly. These programs will then show how data is made, hopefully with examples/use cases from their business.

For instance, they will give a flow diagram of a customer service representative onboarding a customer and creating the initial customer record to show how an account should be set up and what happens if incorrect information is entered, or if the information is not filled in and left incomplete what that does to the ability to market and communicate with the customer.

This reminds me of Saturday morning cartoons I watched as a kid, where we learned about how a bill becomes a law. “I am only a bill sitting on capitol hill.” While this is a valid use case from talking with business stakeholders, it borders on insulting as most people in their consumer life are engaging with a virtual assistant such as Alexa, wearing a smartwatch or tracking device such as an Apple Watch or a Fitbit, and using apps or other tools in their daily lives. Algorithms are everywhere, and people know them, and businesspeople know them as well. They understand what data is and how it drives consumer interactions. Many business stakeholders use operational dashboards and other data visualizations to run their businesses or departments. So, if we are ever to get into the world of insights to action and adaptive intelligence that industry researchers discuss, we need to go much further than using account setup examples. New examples such as how data analytics powers the guidance and advice advisors in a firm give customers through insight. Or how recommendation engines power next best actions which are sent to digital applications in real time are more modern relevant data analytics examples.

So, the time has come to rebrand data literacy, data analytics literacy so we can get more signals and patterns from the data we are collecting and move into improved decision-making.

So, What Is The Data Analytics Literacy Curriculum Of The Future Then?

Data literacy, data analytics literacy concept

I recommend that in the spirit of test and learn and lean start-up/design thinking; the firm develops a vehicle to assess what their audience knows: briefly, whether that is a survey and focus group or playing a fun game (like jeopardy or other skill-based assessment) to assess the knowledge and maturity level that can help you develop a new curriculum.

Using the outcome of the assessment above combined with the five critical focus areas I am proposing below can help set the stage for a world-class modern data analytics literacy program. The program could include:

1. Data Fundamentals: What are the components of master data management? Quality, governed, gold standard data. This includes a description of the business benefits of governing data and clearly explains the importance of domains such as lineage, business definitions, and the data catalog.

2. How Data Turns into Information and Knowledge. What platforms are required, and why do business users need to understand these fit-for-purpose platforms?

a. What are the benefits of cloud-based platforms, data lakes, or lake houses, and what data science workbenches do, as well as self-service analytics, and why are these tools important? Why should the firm invest in these?

b. Business users should appreciate data Infrastructure-as-a-Service and managed cloud data warehouse such as Snowflake and what they can do to improve end-user access and protect privacy. What is the difference between structured and unstructured data and how data models and platforms may be different depending on the data structure in question?

c. Digital, Marketing Automation, and CRM Fundamentals and Platforms. An appreciation of real-time decisioning and omnichannel customer engagement including how data analytics informs customer conversations, lead targeting and qualification, and overall knowing the customer.

3. Lean Start-Up and Design Thinking. Fundamentals of design thinking, test and learn, control groups, and how to measure the success of tests—quantitative and quantitative research. Why is it essential to create a baseline, and how do you set up good KPIs to improve performance?

4. Analytics Fundamentals. Starting with the importance of defining what business problem you are trying to solve and then moving to select the proper analytics methodologies. Go to market analytics, segmentation, and a basic overview of the types of analytics, from descriptive to predictive. Program-related analytics and measurement, customer lifetime value, and engagement. As a consumer of analytics, the businessperson should have a basic understanding of how specific analytics solve business problems. Depending on the firm and industry the types of potential analytics should be listed and explained in the context of potential application to help solve business problems. For example, if you are in a digital business, digital analytics and digital signals to sales and how you measure SEM/SEO should be discussed. If you are in a retail business, site placement and drive time analytics should be reviewed. If you are managing risk, transaction scoring and analysis using deep learning should be reviewed. If you are in a large consumer business with lots of cross-selling, various marketing analytics should be reviewed. Consider establishing a baseline through certifications such as INFORMS CAP.

5. AI and Data Science Fundamentals. Explain the difference between how statisticians think versus data scientists. How does machine learning enable AI applications? The types of AI and how to work with data scientists. What are good questions for data scientists when building statistically oriented products and services for you? How do you know the model or tool is good and working correctly? What are the various types of models that can be built and what do they solve?

Given we are now in 2022, it is time to upskill and move to data analytics literacy. I recommend that some type of handbook be developed for the above and the course also be available through video training and updated at least annually. Also, consider a modular approach to the curriculum design where you define the categories and then can keep adding topics and use cases. This program is a dynamic living breathing program and not a point-in-time project.

In summary, these five areas will help business users of data analytics drive more impact with insights through understanding what is possible with the applications and use cases of data analytics. These five areas are not the only ones, and I would like to hear from the readers of this newsletter about what domains or subjects could be added to this curriculum.

I look forward to hearing your thoughts on whether the time for this reset has come in the way data literacy programs are approached. Also please share any success stories or changes you are seeing in the marketplace. What has your experience been with these programs? Are you using any third parties or consultants to set these up? What role do HR and internal education teams play in designing and enabling these curricula

8 Education Industry Leaders Speak Out: How To Address Teacher Shortages

8 Education Industry Leaders Speak Out: How To Address Teacher Shortages

Within the United States, many state departments of education are lowering teacher certification requirements to meet the demands of the current teacher shortage. In New Jersey, for example, aspiring educators no longer need to take PRAXIS exams. In Arizona, people are now allowed to teach in school with just a high school diploma (and current enrollment in university). In New Mexico, the National Guard has been activated as substitute teachers.


As a teacher coach, I support the development of many types of educators—those trained in traditional university school programs and those who participated in alternative route pathways. I, myself, was an alternate route teaching candidate who took certification courses on nights/weekends in New Jersey. While I am now able to pay it forward by mentoring new educators, it did take several years of me teaching students to gain my “sea legs” in the trade. As a result, I do sometimes wonder if I was able to fully support those first few cohorts of students whom I taught. I also know, however, that even going through formal university teaching programs is no guarantor of success in teaching as all new teachers must adapt to the local school community and cultural conditions where they work.

The recruitment and retention of quality teachers is, therefore, a topic of much importance. Because I assume that others in education also see this situation as a five-alarm fire, I decided to ask education industry leaders, including those in other industrialized nations, if they agree or disagree with the easing of teacher certification requirements, and how we might best retain the teachers we already have. Here are their thoughts:

American Association Of Colleges For Teacher Education (AACTE)

Teacher smiles at her student

Dr. Jacqueline Rodriguez

Vice President for Research, Policy & Advocacy

According to a 2019 report from the Economic Policy Institute, “The teacher shortage is real, large and growing, and worse than we thought.” There have been consistent needs in areas like ESL, special education, and STEM for many years. Post-pandemic, the teaching profession has experienced a massive upheaval. We are now seeing shortages of fully licensed and credentialed educators across all disciplines and all communities.

In response to the shortage of profession-ready educators, states are lowering standards for entry into the profession and schools are hiring people with emergency or provisional licenses who are not fully prepared to enter the classroom and meet the academic or social/emotional needs of our K-12 students. These practices are antithetical to the profession that builds all other professions, the national economy, and the security of the nation.

Bottom line: Every parent wants their child in a classroom led by someone who knows how to teach and how children learn. Lowering certification requirements endangers children’s learning and their future life outcomes. It also creates increased churn in the educator workforce, causing districts to spend more money to fill shortages in the future. We are already witnessing the never-ending cycle of replacing unprepared people with more unprepared people.

Recruiting and retaining high-quality educators for the teaching profession has become more difficult as the teaching talent pool is attracted to other occupations with higher salaries, better working conditions, and more respect. By addressing compensation and treating teachers with respect for the important work they do, we can better retain current educators in the field.

Retention begins with preparation. Grow Your Own and residency programs are evidence-based, sustainable models that increase the supply of profession-ready educators. These models have the added benefit of attracting a diverse staff who already work at the schools and live in the communities they will serve when they graduate. By scaling evidence-based preparation programs, we can ensure fully licensed teachers enter the classroom ready for a career in education.

At AACTE, our members are eager to fully prepare people who have already entered the field on emergency or provisional licenses. We encourage districts to partner with their local college or university in supporting new, unprepared teachers to become profession-ready by enrolling in educator preparation programs.

Australian Institute For Teaching And School Leadership (AITSL)

Teacher lectures his students

Mark Grant

Chief Executive Officer

AITSL collects and collates data that gives a clear picture of supply issues across the nation, and that picture is stark.

Data from our Australian Teacher Workforce Data initiative shows approximately 16% of our teaching workforce are approaching retirement age and we don’t have enough people entering the initial teacher education pipeline to meet current and future shortfalls. Additionally, data published by AITSL in late 2021, drawing on the largest ever survey sample of Australian teachers, shows that 25% of the teacher workforce indicate they are likely to leave the profession before they retire, with approximately half of them (13% of the workforce overall) intending to leave in the next 10 years.

The current issues affecting the teacher workforce require flexible approaches—without trading off standards—to match the supply and demand of teachers, speed up entry into the classroom, and improve the quality of pre-service teachers’ practical experience within initial teacher education.

However, the increase in teacher supply to meet current and future demand must not compromise quality teaching, including the need to meet nationally agreed standards to graduate from a teacher education course and to register as a teacher in Australia. This will be very difficult for our education employers, but we know how critical it is, given teacher expertise is the greatest influence in schools on outcomes for Australia’s 4 million students.

The key to attracting and retaining teachers is professional status. A national strategy to raise the status of the teaching profession could include a series of comprehensive, evidence-based actions to further professionalise the teacher workforce, leading to improvements in self-efficacy, confidence, and work satisfaction.

Australia needs to take comprehensive action now to attract and prepare high-quality teacher candidates, deploy them where they are needed, ensure they are appropriately inducted into the profession, provide opportunities for their ongoing development and recognition of teaching expertise, and, ultimately, retain them in the profession long term.

To read more about the work AITSL does and read our latest research reports, visit our website.

How To Navigate Life, LLC

Stressed art teacher

Timothy Klein

Partner and Book Author

First off, making it easier for people to become educators is unequivocally a good thing. We need more teachers, especially those from underserved and marginalized populations.

However, reducing the training and requirements needed to become a teacher isn’t addressing the root cause of teacher shortage: teacher retention, not recruitment, is driving this crisis. Ninety percent of teaching positions that need to be filled are the result of beginning and mid-career teachers leaving the profession.

To address the root cause, we need to focus our energy on retaining the teachers we have.

That starts by valuing teaching as an essential vocation. The United States rose to prominence by fostering and developing a diverse array of talented people. High-quality universal education was the engine of our achievement.

Less than one in three educators think that their work is valued by our society.

Now a wide array of actors is trying to undermine teachers further by controlling what they teach and how. This only happens in education: people don’t feel entitled to tell doctors, lawyers, or firefighters how to do their jobs because we realize they are trained professionals.

Why aren’t teachers afforded the same respect? Somehow, we have forgotten how essential and important a highly educated citizenry is. If we truly want to solve the teacher shortage, we must start respecting them first.

Learning Policy Institute

Teacher helps a student with an assignment

Patrick Shields

Executive Director

The simple answer is no. Lowering certification requirements simply kicks the can down the road while negatively impacting students and schools. Uncertified teachers and teachers who enter the profession through alternative routes leave at much higher rates than their fully prepared peers. Students learning from underprepared teachers also score significantly lower in both mathematics and English Language Arts. Additionally, the increase in staff turnover that results from hiring underprepared teachers has consequences beyond individual classrooms, as the entire school suffers from staff churn and the influx of new, less effective teachers.

A better solution is to lower the financial barriers to enter the profession through scholarships and loan forgiveness programs. Creating incentives to enter the profession is especially critical as the teacher pipeline continues to shrink. If financial barriers are removed, candidates can afford to prepare for teaching through a year’s worth of coursework integrated with extensive clinical practice. One promising approach is teacher residencies. Building on the medical residency model, teacher residencies provide a pathway to teacher certification grounded in deep clinical training. Residents apprentice alongside an expert teacher in an underserved classroom for a full academic year. Research shows that residency models increase the diversity of the teaching profession, improve teacher retention, and positively impact student learning.

Strengthening teacher preparation through high-quality pathways like residencies addresses shortages in relatively short order and promises benefits for students and staff alike. Although there are clearly some upfront costs to investing in a full year of high-quality preparation, districts have found innovative approaches to sustaining residencies while reaping the benefits in terms of stable school staffs and lower costs of constantly hiring underprepared teachers. Rather than rush into a band-aid solution by lowering teacher certification requirements, policymakers can turn to evidence-based, long-lasting solutions.

National Center For Grow Your Own (NCGYO)

Teacher teaches a lesson in the classroom

David Donaldson

Managing Partner

States are doing their best to respond to the teacher shortage crisis that has been a long time coming. I will always agree that the best recruitment strategy is having a better retention strategy. However, to get more people into the profession, one option for states to consider is investing in Grow Your Own programs and registered apprenticeships in teaching that allow aspiring educators to become a teacher for free and get paid to do so.

National Council On Teacher Quality (NCTQ)

Math teacher lectures his students

Heather Peske

President

Our nation’s teachers have navigated the challenges of the last few years with innovation, grace, and commitment. Many teachers have been left feeling depleted, as is reflected in recent surveys and news stories. So, in response, are teachers leaving classrooms in droves? No, the nation is not facing an overall, widespread teacher shortage, according to the available data.

There is a shortage of teachers for certain schools, such as those with high percentages of students living in poverty, and in certain hard-to-staff subjects, such as special education and STEM—and this has been the case for a number of years, well before the pandemic. We also know from decades of research that it is our most vulnerable students—students living in poverty, students of color, English language learners, and students with disabilities—who are assigned at higher rates to less qualified, less experienced, and less effective teachers.

The last thing we should be considering, then, is lowering requirements for teachers to earn a license. Students need teachers who are skilled and knowledgeable, especially now in the wake of the pandemic. Policy solutions that make it easier to become a teacher are overly broad, short-term solutions that amount to saying we just need “warm bodies” in classrooms. It’s harmful to students and to the teaching profession.

To be successful, teachers must know the subject matter as well as the science of learning and how to support their individual students. Rather than lowering expectations to become a teacher, we need targeted policy solutions that will help prepare, recruit, and retain teachers. This means working with teacher preparation programs to make sure aspiring teachers get the knowledge, skills, and practice they need to succeed, investing in student teaching and apprenticeship programs that connect aspiring teachers to the schools and positions with the highest demand, and targeting compensation to attract and retain teachers to reach the students and schools that need them the most.

The New Teacher Project (TNTP)

Teacher educates his students on new technology

Dr. Tequilla Brownie

Chief Executive Officer

There are many reasons that school systems are currently struggling to hire teachers, most of which pre-date the COVID-19 pandemic. Pay is too low; job requirements are nearly impossible; pipelines are weak. In response, many states are reforming teacher certification requirements. While this alone will not solve teacher shortages, changing certification to be based on actual teaching ability can contribute to a stronger, more diverse teacher workforce.

This idea guides our own teacher training programs. Our approach to teacher preparation is grounded in three goals:

  • Breaking down barriers to access to diverse communities.
  • Incorporating high-quality development experiences and a high bar for teacher performance.
  • Providing differentiated support that is informed by continuous progress monitoring and improvement.

Unfortunately, teacher certification requirements can work against those goals. Most states require prospective teachers to pass one or more standardized tests, usually from the Praxis series, to earn even a provisional license. These tests are costly to take and administer, are weak predictors of teaching ability, and they screen out a disproportionate number of teachers of color, undermining goals around teacher quality and diversity. Given that we need an additional one million teachers of color, these tests are a significant barrier.

We see this every year in our programs. Teachers with a proven ability to lead their kids to big academic gains (as reflected in test scores, classroom observations, and other measures) face the prospect of losing their jobs because of their Praxis scores. We also see plenty of teachers who pass the tests but struggle in the classroom.

There is a better approach. Instead of relying on standardized tests, states can refocus licensure rules on actual teaching ability. These measures don’t have to include or be limited to standardized test scores: classroom observations, assessments of student work, and student surveys can provide valuable information as well. In short, let’s stop relying on proxies and base certification on what really matters for our students.

To be clear, this change alone isn’t enough. If we don’t also improve the value proposition for becoming a teacher, we can’t sustainably fix the problem. But this common-sense change can start to move us in the right direction.

Teacher Development Trust (United Kingdom)

Teacher with students outside on grass

David Weston

Chief Executive Officer

Here in the United Kingdom, we’ve also been struggling to get enough teachers. In fact, this current year looks like one of the toughest on record when it comes to recruiting teachers onto initial teacher education programmes.

Like many other countries, we’ve been worried for some years about retention, although I don’t think I’ve yet seen robust evidence that retention has become a significantly larger problem here since the pandemic. Nonetheless, government in England (because Wales, Scotland and Northern Ireland have their own independent education systems, much like separate states in the USA) has been pursuing a few key policies.

Firstly, government has been raising starting pay for teachers. Even though England’s average teacher pay was good by international comparison, our starting salaries were relatively low. Secondly, we’ve added much more funded and structured support for new teachers. Where previously we had one year of support after graduation, now there are two years of support with schools funded to reduce teaching loads and also funded to provide a trained mentor and a more structured induction programme. Thirdly, government is current going through a major re-accreditation of initial teacher training providers, asking all of them to show how they will meet tougher standards in order to continue. All three policies are facing challenges, particularly with high inflation, economic challenges, and employment market challenges, but the approach here has been to try and maintain or even raise the bar and use support, pay and national advertising campaigns to attract more teachers.

My own organisation, the Teacher Development Trust, a non-profit, focuses on how we create the conditions and leadership to ensure that teachers stay and improve. We train leaders in approaches to improve organizational strategy, professional development, and leadership, based on our research on leadership and culture, with government-funded programmes to train new leaders. This seems particularly vital right now—if we’re going to struggle to get new teachers then we’ve really got to, to coin a phrase from Professor Dylan Wiliam, ‘love the ones we’re with.’

Takeaways On Teacher Shortfalls And Easing Of Certification Requirements

Teacher with her happy students

While opinions differ on whether we should be lowering teacher certification requirements, or even if we were ever looking at the right things when recruiting teachers (i.e., focusing too much on new teacher GPAs/test scores), many industry leaders call for ongoing and differentiated teacher professional development and training regardless of how teachers come into the profession. Grow Your Own models, teacher residencies, and apprenticeships in teaching are professional development strategies that are becoming increasingly popular ways through which to address ongoing teacher training needs.

Many of the voices in this article also call out the importance of valuing our teachers as professionals, be that in the United States and/or globally. If we aim to retain teachers and stop the never-ending cycle of hiring, quitting/firing, and rehiring teachers, particularly in traditionally marginalized communities, we need to consider how best to raise teacher pay, make the job of teaching sustainable, and offer ongoing teacher recognition. As David Rosenberg, partner at Education Resource Strategies, adds, “we need to build into daily schedules the time for teacher collaboration and reduce the isolation that many educators feel.” Providing professional development that is embedded, ongoing, and targeted to student needs can be a great first step in ensuring that our teachers feel appreciated.

If you would like additional ideas on how to impact student lives without sacrificing your own, and have a life teaching, check out my quick hack teaching courses here. You can also reach me on LinkedIn.

4 Steps To Writing A Disruptive Cover Letter

4 Steps To Writing A Disruptive Cover Letter

In my experience as an executive resume writer, cover letters only get read about a third of the time they are sent. That being said, when one is required, or you are hoping for that added edge to get a hiring manager’s attention, there is no doubt a great cover letter can make all the difference.


To accomplish this, your cover letter must be disruptive and draw them in.

Here are some things to keep in mind when you’re writing a disruptive cover letter.

Paragraph 1: Tell A Story

Woman writes a disruptive cover letter for a job opening

In the first paragraph of your disruptive cover letter, you need to establish a connection between you and the employer. How do you do that? Well, you need to tell a story.

The surest way to stand out to employers is to tell a story about why you feel connected to their company.

Don’t just reiterate what you say in your resume in the very first paragraph of your cover letter. Explain what you admire about the company you’re applying to. Do they sell a product or provide a service that’s had a big impact on your life? Do they support causes you are passionate about? Why do you feel connected to their mission?

Ultimately, you want to tell a story about what drew you to the company, and the important role it has played in your life.

Paragraph 2: Dig Deeper And Get Them Excited About What Comes Next

Man writes a disruptive cover letter to impress hiring managers

The second paragraph must provide the hiring manager with some added context about your unique background, and set the stage for some career highlights that, to quote an old saying, “puts your money where your mouth is.”

Blend language from the job description together with nuggets of information that are unique to you. Set the stage for how you are qualified for the role you are applying to. But, don’t overdo it.

Continue your story and relate it to the position, all while emphasizing that connection.

Paragraph 3: Hard Hitting Highlights

Job seeker writes a disruptive cover letter

Select a couple of examples from your resume that you believe will impress recruiters and hiring managers. Rather than a complete cut and paste, reword these achievements and frame them in a way that shows the employers what you can do for them.

In many cases, numbers resonate more than words, so be sure to include quantifiable examples wherever possible.

Paragraph 4: Say Goodbye While Refreshing Their Memory

In this fourth and last paragraph, be sure to thank the hiring manager for taking the time to read your disruptive cover letter (remember that not all managers do!).

Next, use this last bit of space to help the reader connect the dots to show them why you are a great job candidate, a business-of-one who can provide a service they need with a personal connection to the company that is invaluable.

Remember: You never get a second chance to make a first impression. Make yours count with an impactful and disruptive cover letter that separates you from the competition!

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This article was originally published at an earlier date.

4 Myths About Working For Staffing Agencies

4 Myths About Working For Staffing Agencies

I hear a lot of myths about working for staffing or temp agencies. And it’s funny because I used to believe them before I got invited to my first job interview with a temp agency. When I went on the interview, all the myths were busted and I fell in love with it.


The rest is history. Now I’m a fan of working with staffing and temp agencies, and so I want to walk you through those myths and make sure that I can bust them because you’re missing out on some key opportunities, my friend.

Myth #1: Staffing Agencies Only Hire For Entry-Level Positions

@j.t.odonnell 4 myths about working for staffing agencies #sponsoredad #mythbuster #myth #staffing #tempagency #tempworker #jobsite #jobtips #jobsearchtips #jobsearchhelp #expressjobs #expresspros #expressprosapp #jobsearch #jobtok #jobs #expressjobsapp #jobseeker #Edutok #learnontiktok ♬ original sound – J.T. O’Donnell

The first myth about working for staffing or temp agencies is that they only hire for entry-level positions. That is simply not true. Companies come to staffing agencies and need all types of hires to cover maternity leaves or medical absences. They’re starting new projects, so do not assume that only entry-level jobs are available.

Myth #2: Staffing Agencies Only Offer Low-Paying Jobs

Woman on laptop applies to jobs through a staffing agency

The second myth is that staffing agencies only offer low-paying jobs. That is not true either. Staffing agencies want to give you the best rate possible. They want you to stay in the job, so of course they’re going to try to get you more money.

Take this story, for example. A young man was working at a company and he asked for a raise. They wouldn’t give him one so he left and went to work for a staffing agency. The staffing agency eventually staffed him back at his old employer for double the pay. Double the pay!

So, that’s my point. Staffing agencies negotiate higher rates because those employers really need that help. And this is a great opportunity for you to make more money.

Myth #3: You Have To Pay The Staffing Agency To Get A Job

Job search on laptop

One of the craziest myths I’ve heard is that you’re going to have to pay the staffing agency. That is not true at all. If anybody is trying to make you pay to get a job, please run in the other direction.

The staffing agency gets paid through the employer. Not only do they get paid to cover the cost of hiring you and all the additional expenses, but then they earn a surcharge off that as well. The actual company that you’re working for benefits from this too because they don’t have to pay all the extra expenses of having you as a full-time employee. It’s a total win-win situation, but you’re never going to have to pay.

Myth #4: There’s No “Career Padding” When You Work With A Staffing Agency

Job candidates wait for their interviews with a staffing agency

The last myth about working for staffing agencies is this idea that there’s no “career padding”—that if you become a temp, it doesn’t help your career at all. That’s not true.

First of all, a lot of these jobs can go from temp to perm, meaning you start out there, and if they like you and you like them, they’ll offer you a full-time job. Working for a staffing agency is a great way to get your foot in the door.

Also, working for a staffing agency can let you go out on various assignments, giving you more diversity of your experience in terms of industry and skill sets, which can make you more marketable and allow you to earn more money.

Ultimately, working for a staffing or temp agency can be a wonderful way to catapult your career.

Want To Work With A Staffing Agency? Attend This Live Event To Learn More!

I am so lucky to be partnering with a staffing agency called Express Pros. Now that you understand that all of these myths are working against you and there are so many advantages to working for a staffing company, what are you waiting for?

Join us on Wednesday, September 28th at 1:30 pm ET / 10:30 am PT for an in-depth conversation on the power of working with a staffing agency to make your career dreams come true!

ATTEND LIVE EVENT

How To Reset Work Expectations With Your Boss

How To Reset Work Expectations With Your Boss

In my last article, I talked about an example of someone who was working 60 hours a week and then went through a big life event (like having a baby) and now only wants to work 40 hours a week. If you’re in the same boat, how can you reset work expectations with your boss and still get a good performance review?


Here’s my advice on how to successfully manage work expectations without hurting your career…

It’s Usually Easier To Get A New Job Than Reset Work Expectations

@j.t.odonnell Replying to @carolinecc1 How to reset work expectations with your boss. #worktok #careertok #jobtok #careertiktok #careeradvice #quietquitting #quietquittingmyjob #career #job #learnontiktok #edutok #worklife #work #workmode #boss #expectations ♬ original sound – J.T. O’Donnell

In my 20+ years of experience as a career coach, about 50% of the time it’s just easier to get a new job if you’re looking to reset work expectations at your current job. At a new job, you can set your ideal expectations from the get-go.

But if you really like where you are right now and want to stay there, follow the three steps below to reset your work expectations.

How To Successfully Reset Work Expectations With Your Boss (If You Want To Stay)

Woman tells her boss she wants to reset her expectations at work

Step #1: Do Some Homework

Get out a piece of paper and create three columns. In column #1, list all the things you were hired to do, looking back at the job description for your role if you have to. In column #2, list everything that you’ve taken on since then because if you’re working 60 hours a week, you’ve taken on a lot of additional responsibility. Then, in column #3, think of one or two things that you could take off your boss’s plate. Something that’s a real headache to them that if you took it off their plate, you’d be super valuable to them.

Step #2: Meet With Your Boss

Next, set up a one-on-one meeting with your boss. Type up your three-column list, sit down with your boss, and have a conversation. Here’s an example of what you could say…

“When I first started at this company, I was working 60 hours a week to get myself up to a level of value. But now, as you know, I’ve had this life event and I really want to stick to 40 hours a week but continue to give you a high level of value. So here’s what I figured out. Here are all the things I was hired to do in column #1. Here are all the additional things I’m now doing in column #2. And here are some things that I would love to do for you to make your life easier in column #3. But in order for me to do that, we’d have to take a couple of things off my plate in column #1 that maybe somebody else with more junior skills could handle.”

This is how you begin the conversation. Now, as a bonus, I would suggest you go through and list how many hours a week you do each task in columns one, two, and three, and add them up to show your boss how all of those tasks take over 40 hours to complete. And if you could move things around together, what would they want you to work on? What would be the highest payoff activities for your 40 hours?

Step #3: Update Your Boss On Your Progress

The final step is to give your boss some time to review this information. Then once they approve your new work expectations, you are going to regularly update them on your progress. Communicate with them about what you’re getting done in 40 hours. Market yourself because that’s what people forget to do. They forget to market their value and prove to the employer that they’re working smarter, not harder—without having to do it in extra time.

Once you shift this perception, you’re going to see great results. A lot of times managers don’t realize how much you’re doing and, upon seeing this list, will reset your work expectations for you. But it’s on you to bring up your concerns and try to find a solution where both of you are happy.

Need more help with your career?

I’d love it if you signed up for Work It Daily’s Power Hour Event Subscription! I look forward to answering all of your career questions in our next live event!

9 Panel Interview Questions & Answers You Must Practice

9 Panel Interview Questions & Answers You Must Practice

Being familiar with the most common panel interview questions will help you make a fantastic impression and move on to the next phase of the interview process. This guide covers panel interview questions you’ll likely face, how to answer them, and what questions you should ask in return! What is a Panel Interview? Panel interviews […]

The post 9 Panel Interview Questions & Answers You Must Practice appeared first on Career Sherpa.

Summary Sunday: Issue #488

Summary Sunday: Issue #488

As we both know, searching with regard to a new job will certainly not be as easy as checking the job boards in addition to applying. That’ s the reason why job seekers get discouraged and discouraged. Each 7 days, my summary is really a series of articles written regarding the things i consider to end up being important topics related towards career and job lookup. These have been […]

The post Summary Weekend: Issue #488 appeared first on Profession Sherpa .

Understanding — The Trainer’s “Holy Grail”

Understanding — The Trainer’s “Holy Grail”

How do you know if you understand something?

I am a non-technical person working in an IT company. My colleagues will often tell me something technical. Sometimes I understand what they are saying. Sometimes I have no idea what they are talking about. Sometimes I think I understand what they are telling me when they are telling me, but then later I realize that I don’t understand it at all.


Understanding is complex. As communicators and trainers, we need to think about how understanding works to communicate and train effectively.

We are all communicators and trainers at one time or another.

What Is Understanding?

Employees take notes during a work training

A quick Google search of “understanding” does not provide a clear answer.

Researchgate, quoting “Newton, 2000,” says, “Understanding implies being able to think, act and apply the knowledge in different ways in various situations.”

Robert Ryshke, writing in “gse.harvard.edu,” states, “Understanding a topic of study is a matter of being able to perform in a variety of thought-demanding ways with the topic.”

Artseducator.org says something very similar: “Understanding is a matter of being able to do a variety of thought-provoking things with a topic.”

Let’s Ask Again: How Do You Know If You Understand Something?

Decoding/understanding concept

If someone explains something to you and then asks you if you understand it, you will probably reply based on how you feel.

As a trainer, you may well look at your trainees’ faces to see if they understand the material. When they don’t understand, they may look uncertain or give you the “What are you talking about?” look. (My two-year-old niece is very good at that!)

The feeling that you understand is sometimes deceptive. This is why educators use “output activities” or tests to see if trainees really understand.

How Can We Test Understanding?

understand your customer concept

The worst thing you can do is ask: “Do you understand?” It puts the burden of understanding on the trainee. If he doesn’t understand, it’s the trainer’s fault. She needs to explain the content in a different way.

When learning in groups, trainees may not say they do not understand for fear of looking stupid in front of their colleagues.

There are a number of options you can build into your training plan. These options are based on Wiggins and McTighe’s “6 Facets of Understanding”:

  1. Ability to explain the content: This has to be more than just repeating the material verbatim. Let’s imagine you are teaching sales agents a new sales script. If your trainees create a mind map to explain the material they received in a PowerPoint presentation, they are reformatting the information and engaging with it at a deeper level than they would by repeating it.
  2. Interpreting the content: To see how well your agents might understand the sales script, ask them to explain it to their colleagues as if the other person was five years old, their grandmother, or to an alien from another planet. Their challenge is to explain it to someone who does not have the same contextual knowledge that they do.
  3. Applying the content: When teaching your sales team the new script, this will include getting them to role play it. One trainee will be the salesperson and the other the customer. Role plays can include “what would you do if…?” scenarios to practice dealing with different types of customers and handling different objections.
  4. Having a perspective based on the content: You can build this into the role plays by asking the “customer” to play a specific kind of customer and behave as this kind of person might behave. In a business-to-consumer scenario, this might involve playing roles representing different demographics. In a business-to-business context, this might mean playing the roles of customers in different verticals who have different requirements and different ways of behaving. Builders have different needs and behave in different ways from bankers.
  5. Empathize: When adopting roles in the role-play training, ask trainees to imagine how customers might feel and put those emotions into the training. This could include angry and aggressive customers. This gives trainees playing the salesperson’s role the chance to test their skills in handling an angry customer, while it gives the trainee playing the “angry customer” the chance to imagine how the angry customer is feeling, and adjust how she handles him accordingly.
  6. Have self-knowledge: Some trainees may find this uncomfortable since trainees need to examine their own reactions and feelings towards the content. For salespeople, particularly after they have role-played a demanding conversation, this may help them to understand and manage their own emotional responses when facing, for example, angry customers.

The Ball’s In Your Court!

Woman trains her colleagues at work

Are you planning some training? How do you know that you understand the content well enough to train it? What questions are you afraid people will ask? How do you plan to test your trainees’ understanding?

I’d love to hear more about it! Drop me a line!

Further reading…

The following article may be both relevant and useful: Explaining How Things Work: How To Do It And Why It Matters

3 Steps To Create Your Own Career Development Plan

3 Steps To Create Your Own Career Development Plan

If you’re wondering how you’re going to get where you want to be in your career, there are some simple steps you can take that will help you create your own career development plan.


Let’s not be confused by the word “simple.” Sometimes the simplest of concepts or steps can be tough to do because they require some intense thinking and effort. Yet, your think time and effort are an investment in your future and career happiness, which make it all very worthwhile to plan your career growth today.

1. Figure Out Your Destination

As with all efforts, you must be clear about your direction when you create your own career development plan. You don’t take a road trip without knowing where you want to end up. You also don’t need to overly complicate this task. I think the following questions are helpful in thinking about your destination.

Where do you want your career to be in two years?

I like this question because this window is close enough to your current reality that it’s easy to visualize.

Where do you want your career to be in five years?

If you see that your two-year goal is merely a step in an overall direction, then this question helps you define a longer-term career growth goal. Sometimes it’s difficult to see that far out in time as life and different opportunities present themselves and can cause you to reset your plans. That’s okay, but it’s good to be looking “two steps ahead.”

What makes these targets resonant for you?

Don’t make a goal just for the sake of making one. You need a goal that helps to motivate you into action. If you’re making a goal based on what someone else wants, it also isn’t going to be that compelling for you. Being clear on your direction means being clear that this direction is inspiring and motivational, and knowing what is driving you to it.

2. Do A Gap Analysis

Professional man doing a gap analysis for his career development plan

A gap analysis is where you figure out the differences in the qualifications between where you are right now and your two-year goal or next step. Using a job posting or job description for the position you are aiming at is a good way to get specific information about the skills and experience that are expected. I think it is good to get more than one job description (perhaps one from your company and one from a competitor) in order to ensure you aren’t missing any key items during your analysis.

Go through the job description line item by line item and rate your current state of skills, education, or experience to what is listed. Your rating system can be as simple as 1-10, with 10 a perfect match and one being completely missing. As you rate, make notes about your thought process for future reference.

Once you have completed this exercise, identify all of the items where there is anywhere from a fair amount to a substantial amount of development that is needed. Look for commonalities and clump those together as a category. You will discover that there will be themes to your gaps.

Also, don’t get too compulsive about where you don’t think you’re a perfect match but think you have fairly developed skills. If they are mostly present, they will make you a competitive candidate and shouldn’t require too much development attention. You now have a list of development items.

3. Create Your Development Plan

Woman writes down career goals she wants to achieve for her career development plan

You are now fully armed with a clear two-year goal and all the details of where and what you need to develop to get you where you want to go. Your plan will be best if you can consult with your boss and/or a mentor to help you with ideas on how to get the skills you need to add.

There may need to be some logical order to a few of the items on your list. Sometimes you need to do X before you can do Y. Make these among the highest priority items so you can accomplish these things and move on to others. Usually, there are multiple ways of accumulating the skills you need for career growth.

You may also want to have multiple ways of beefing up your skill set to add depth to it. An example is if you want to move to a project management position, you may want to get a certification and also ask for project responsibilities. Initially, these may be small, which is fine; they will give you an opportunity to grow and learn. In addition, you may need to research various ways to get the skills you need to grow in your career.

Once your research is done, it will give you ideas on how you can approach these items. You need dates. You need to keep yourself accountable to your plan. And the best way to do that is to give yourself a “start by” date.

You can’t predict how long or how much work you will have to do in order to develop the skill at the level you need, but you do have control over the action you take to get started. Keep track. You need to pay attention to your career development plan a minimum of twice per year. This will allow you to stay focused on your progress and remind you of next steps.

Career development is the sort of thing that you can easily forget about until you wake up one day to realize you have gone nowhere and aren’t having fun. You are responsible for where you go in your career. With a little bit of planning, you can accomplish great things.

Need more help with your career?

We’d love it if you signed up for Work It Daily’s Power Hour Event Subscription! Get your career questions answered in our next live event!

This article was originally published at an earlier date.

How To Get A Job In Another State: The Complete Guide

How To Get A Job In Another State: The Complete Guide

Figuring out how to get a job in another state can be challenging, but it’s far from impossible. By learning what the potential roadblocks are, you’ll be able to prepare yourself and improve your chances of getting hired. This guide will teach you everything you need to know about the process of finding a job […]

The post How To Get A Job In Another State: The Complete Guide appeared first on Career Sherpa.