What Customer Success Has Taught Me About Proximity
Proximity is an essential tool in measuring the customer experience. The right mix of proximity could move a companyâs customers from satisfaction to loyalty. The...
5 Operational Challenges That Could Derail Your Business In 2024
In the dynamic world of business, real challenges demand decisive actions and a willingness to drive change. My experience in reviving a business serves as...
Is Your Extranet A Customer Experience Differentiator?
Organizations are continually striving to be better and differentiate themselves from their competitors. One way to stand out is to expand your customer offerings with...
Top Brand Marketing Trends Leaders Must Incorporate
Marketers today are constantly trying to stay ahead of the curve with their brands in this fast-paced world, maintaining a sense of relevance with their...
14 Practices That Are Roasting Your Consumer Experience
According to the American Customer Satisfaction Index’s (ACSI) last report Q3 2022, customer satisfaction rates have declined by 5% since 2018. The report also calls...
7 Signs Your Enterprise Business Development And Sales Strategies Are Outdated
Anyone who buys or sells anything has consciously or unconsciously picked up that COVID-19 brought with it a new set of buyer expectations to be...
