Phone screening Archives

When you have an employer calling and saying they want to schedule a phone interview with you, that means you look good on paper and they now want to see if you are all that you say you are. The phone screen is a critical stage in the job search process because how well you communicate and perform will pave the way to the big opportunity of a meeting at their office with the decision makers.

In most instances, the phone screen is conducted by someone from HR. They'll primarily review your professionalism and communication skills to see if you are articulate, knowledgeable, and have the right experience and skills for the job.

The ultimate mission is to screen out candidates so that the ones who are invited for an in-person interview are the best in the bunch. So, here's how you can ace the phone screen:

1. Watch Your Intonation & Build Rapport

Your intonation and body language account for 90% of the effectiveness of your communications. If you are on the phone with no video, your intonation is all you have so be enthusiastic and try to build rapport as people hire people they like.

At this point in the process, the screener is also looking to clear up any questions or hesitation they may have about you from reviewing your resume. Be aware of anything on your resume that may be a red flag and prepare to respond to it without coming off as defensive.

You want to be honest and address any concerns, but also know how to steer the response to something more positive that brings back the message of "this is what I have to offer that you need."

2. Dress The Part And Talk The Part

Are you struggling with confidence before your phone screen? Wear your favorite interview outfit. The one you know you look good in. You'll feel confident and professional.

Also, today's "phone screens" don't necessarily mean just voice. Many employers may request a virtual interview, so be prepared to not only talk the part but dress the part too.

How you look and sound leaves an impression, just like it would from an in-person meeting. Express energy and enthusiasm in your tone.

3. Speak Of Accomplishments When Asked About Previous Jobs And Responsibilities

Employers asking about your past experience aren't looking for a description of your job. If you want to impress, you need to speak of accomplishments and success and how those experiences have prepared you to contribute and bring success to future employers.

Quantify your experience. Do your research and talk to the need that the job posting highlights and then talk about how you've been there, done that, and can directly contribute to the employer's needs.

4. Be Prepared To Handle The Offbeat Question

Woman answers a difficult interview question during a phone screen

Some phone screens have standard questions directed toward your experience and skills, but there are also employers who may put you on the spot with a scenario to see how you react and respond.

The important thing is to not let these types of questions rattle or stump you. Keep a can-do attitude. Make sure you know your experiences, accomplishments, skills, and strengths like the back of your hand. Also, know how you can help the company reach its goals. It'll be hard to stump you when you've done your research.

5. Be Ready To Talk About Salary Requirements

You will be asked this to see if you are in their salary range. This can be tricky because if you present a number below what the employer has budgeted, you lose any chance of securing a higher salary, one the employer may (or would) have considered. And if you present a number that is too high, the employer may decide to dismiss your application and resume even before you have had the chance to make your case in an interview.

The best way to respond to a question about salary during a phone screen is to say, "Although the job and the challenge are most important to me, you should know that I am considering a salary in the XX to YY range." If you make it through the interview process to the last round of interviews, you'll also want to hone your salary negotiation skills.

Each employer will have a different method of screening applicants over the phone. But with these tips, you'll be prepared for whatever comes your way.

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5 Tips For Nailing Your Next Phone …

If your resume has made it into the "yes" pile, then the first thing a company will do is a phone screening. The purpose of this is to test your communication skills and to do a quick check of your skills and experience to determine if it's worth bringing you in for an interview.

Here are six important tips that will help you ace your next phone interview:

1. Be Prepared

Basic preparation steps include having your resume in front of you, making sure you are on a good phone line where there are no disturbances, and allocating enough time for the phone interview, even if it goes beyond what was scheduled.

2. Research The Company And The Interviewer

Job seeker researching before phone interview

The first question I used to ask job seekers was, "What do you know about us?" If I did not think they had spent the time to do their homework, they were immediately downgraded. So, spend some time researching the company before your phone interview. Check out their website and social media accounts, and see what employees say about them on Glassdoor.

Also, go to LinkedIn and review the background of the person conducting the interview. Check if the manager you will be reporting to participates in LinkedIn groups and discussions, and see if you have anything in common.

3. Exude Energy And Interest

Job seeker showing interest during phone interview

The words you use account for only 15% of the effectiveness of your communications. Intonation and body language are most important, and since you are on the phone, you live and die by your intonation. Put energy in your voice and demonstrate a high level of interest. An old telemarketing trick is to have a mirror in front of you and smile when you speak since that automatically affects your tone in a positive way.

4. Ask Questions And Build Rapport

Woman answers the phone for her phone interview

People hire people they like, so it is important to turn the interview into a conversation by asking intelligent questions. Show off your expertise by following up their question with an insightful question of your own. Those who just answer questions and wait for the next question will lose here. Use a conversational tone, as if you are having lunch with a friend, telling a story, instead of just responding to questions.

For example, here are two ways to respond to, "Can you tell me about your experience at Bank of America"

"At Bank of America, I was hired to oversee the integration of systems that were the result from acquisitions."

Or...

"You know, that was a really challenging experience because I had to integrate all the different systems that were the result of acquisitions. You can just imagine how tricky that would be since there were so many differences between them, and I had to research and document the trade-offs from an integration of each one."

Which is more interesting? I did some interview coaching with a highly accomplished technical manager at Intel who was getting interviews and no call backs. It was immediately clear that he was just responding to questions in a fairly monotone manner and was about as interesting as a memory chip. After some coaching on how to build rapport using the above technique, he had three offers in four weeks.

5. Ask The Most Important Question

Professional woman asking questions during phone interview

Companies have a reason they are looking for talent and it is your job to find out what their chief source of "pain" is. Do this by asking:

"What is the biggest challenge someone will face in this job in the next six months?"

This lets you target your responses and demonstrate how you have successfully handled these challenges before.

6. See If They Have Any Concerns

Don't just end the call wondering how you did. Ask them. If you are going for a sales position, this is mandatory. State something like:

"Based on what we discussed today, do you think I am a good candidate for this position?"

Now, when they respond, you can handle any concerns they may have.

By using these six simple techniques in your next phone interview, you'll be sure to make a good impression on the employer and, hopefully, move on to the next step in the hiring process.

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This article was originally published at an earlier date.

Acquiring Job Advance Your Career Career Changing Careers and Employment Education Internship