Phone interviews are becoming more and more important in the job search. They are your gateway to get to the face-to-face interview. Employers try to screen candidates out with phone interviews because they need to narrow down their list of applicants to bring on site.
So, in your job search, you need to do everything you can to give yourself the edge and ace that phone interview so you can move forward in the job search process.
However, phone interviews can present some unique challenges. It can feel unnerving to not be able to see the interviewer's face or have them see yours.
So, what can you do?
Beyond knowing great answers to phone interview questions, keeping cheat sheets in front of you, and asking questions of your own, here are three surprising tips that may help you ace your phone interview...
Look At A Picture Of Your Interviewer
Looking at a picture of the person interviewing you can help you feel more comfortable and relaxed as you answer their questions. It may even help you establish better rapport.
You can get their picture from their LinkedIn profile, which you should be looking at anyway as part of your pre-interview research. As a bonus, having their picture in front of you means that you will see them smiling at you, which may help you feel more confident too.
Look In The Mirror (Or Stay Away From One)
Some people say that looking in a mirror while you're interviewing on the phone helps you remember to smile. Since smiling while you talk makes you sound more relaxed and confident, that could be great advice.
However, others say that looking in the mirror makes them feel incredibly self-conscious and unable to focus. I say that you should try doing both in another conversation (especially in a mock interview) and see if looking in the mirror works for you or not.
Stand Up
When you stand up rather than sit, your voice is stronger and you sound more enthusiastic and energetic. Those are both great qualities to convey to a hiring manager.
One thing to watch out for: you may be tempted to walk around while you talk, but be careful that you don't move around too fast and get winded. That won't communicate positive qualities for you.
Phone interviews do present some challenges, but they also provide you with some benefits because the interviewer can't see you. Take advantage of the situation and give yourself a performance boost.
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This article was originally published at an earlier date.
If your resume has made it into the "yes" pile, then the first thing a company will do is a phone screening. The purpose of this is to test your communication skills and to do a quick check of your skills and experience to determine if it's worth bringing you in for an interview.
Here are six important tips that will help you ace your next phone interview:
1. Be Prepared
Basic preparation steps include having your resume in front of you, making sure you are on a good phone line where there are no disturbances, and allocating enough time for the phone interview, even if it goes beyond what was scheduled.
2. Research The Company And The Interviewer
The first question I used to ask job seekers was, "What do you know about us?" If I did not think they had spent the time to do their homework, they were immediately downgraded. So, spend some time researching the company before your phone interview. Check out their website and social media accounts, and see what employees say about them on Glassdoor.
Also, go to LinkedIn and review the background of the person conducting the interview. Check if the manager you will be reporting to participates in LinkedIn groups and discussions, and see if you have anything in common.
3. Exude Energy And Interest
The words you use account for only 15% of the effectiveness of your communications. Intonation and body language are most important, and since you are on the phone, you live and die by your intonation. Put energy in your voice and demonstrate a high level of interest. An old telemarketing trick is to have a mirror in front of you and smile when you speak since that automatically affects your tone in a positive way.
4. Ask Questions And Build Rapport
People hire people they like, so it is important to turn the interview into a conversation by asking intelligent questions. Show off your expertise by following up their question with an insightful question of your own. Those who just answer questions and wait for the next question will lose here. Use a conversational tone, as if you are having lunch with a friend, telling a story, instead of just responding to questions.
For example, here are two ways to respond to, "Can you tell me about your experience at Bank of America"
"At Bank of America, I was hired to oversee the integration of systems that were the result from acquisitions."
Or...
"You know, that was a really challenging experience because I had to integrate all the different systems that were the result of acquisitions. You can just imagine how tricky that would be since there were so many differences between them, and I had to research and document the trade-offs from an integration of each one."
Which is more interesting? I did some interview coaching with a highly accomplished technical manager at Intel who was getting interviews and no call backs. It was immediately clear that he was just responding to questions in a fairly monotone manner and was about as interesting as a memory chip. After some coaching on how to build rapport using the above technique, he had three offers in four weeks.
5. Ask The Most Important Question
Companies have a reason they are looking for talent and it is your job to find out what their chief source of "pain" is. Do this by asking:
"What is the biggest challenge someone will face in this job in the next six months?"
This lets you target your responses and demonstrate how you have successfully handled these challenges before.
6. See If They Have Any Concerns
Don't just end the call wondering how you did. Ask them. If you are going for a sales position, this is mandatory. State something like:
"Based on what we discussed today, do you think I am a good candidate for this position?"
Now, when they respond, you can handle any concerns they may have.
By using these six simple techniques in your next phone interview, you'll be sure to make a good impression on the employer and, hopefully, move on to the next step in the hiring process.
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This article was originally published at an earlier date.
Today, more and more employers are conducting phone interviews before inviting job candidates to an in-person meeting. With more applicants available for each opening, employers do not have the time to invest in a meeting for every candidate that simply looks good on paper.
Phone interviews make it easier to screen candidates. Some of these phone interviews may include standard questions that ask about facts, such as your experience and any specific skills you have. However, there are also employers who dive right into some of the most challenging questions, such as giving you a scenario and asking for your response and plan to handle the situation described.
As a job applicant, there are benefits and disadvantages to a phone interview. Some people are well-spoken and are great on the phone, but in person, their nervousness gets to them. Some are more comfortable speaking in person but lack personality on the phone. Under both situations, it can be a challenge when you donât have feedback that may typically appear through face-to-face contact.
Regardless of the situation, you need to put your best voice forward to leave the employer with a good impression. This may be the only shot you have at getting a step closer to securing a job offer with them. Remember that the employer may change their mind about inviting you in for an interview if you fall short of their expectations or leave a negative impression on the phone.
Note that in a phone interview, your intonation is most important in how you come across, so you should be energetic and enthusiastic and change your tone to better engage the interviewer. You should also be prepared to ask some basic questions, although save the big ones for a formal interview.
Take the tips offered here to help put your best voice forward and further advance on an opportunity to a job offer:
Treat Every Call You Receive Like It Was An Interview
Phone interviews may not always be scheduled. An employer may call you to respond to your submitted cover letter and resume, and the moment you pick up the phone an interview may occur right then.
Most employers will be courteous to first ask you if this is a good time, but that does not always happen. So, if you believe there is a chance an employer may be calling, be prepared by providing a professional greeting on your voicemail or when you pick up. Also, be conscious of what the caller may hear in the background if you pick up the phone. If itâs not an appropriate time or place to talk, let it go to voicemail, but try to call back immediately when it is more appropriate for you to talk.
Talk Enthusiastically
Since the interviewer will not see your face, all they have to work off of is the voice you present, so make sure it sounds enthusiastic and energized with confidence. Try keeping a smile on your face as you talk and be aware of your tone and pitch so you do not come off sounding monotone.
Watch Your Words
Keep a âcan doâ attitude when you talk. It will leave a more positive impression than if an employer were to hear, âI canât,â âI donât,â or âI havenât.â Also, be conscious of how you speak; avoid the âAhs,â âErrs,â and âUms.â You can come across as unsure of yourself and lacking in confidence.
Use A Clear Line
Many people list their cell phone number on job applications, cover letters, and resumes, which is fine, as long as when the phone is answered you have good reception. If you are the one initiating the phone call, use a landline to avoid static or dropped calls. It's also important to find a quiet location where you will not be disturbed or distracted.
Treat It Like An In-Person Interview
Keep in mind points that you can use to help explain how your previous experiences or skills make you a good fit for the open position. Also, always have questions in mind to ask during the interview that show your interest and desire to work with the company. Donât forget to also keep your resume, a sheet of paper, and a pen on hand. Youâll need these items for reference or to take notes while on the call.
Find Out The Next Steps
Interviews, whether in person or over the phone, should end with an understanding of what the next steps are. If it was not covered, be sure to ask. The employer may also view this question in a positive way that you care about this opportunity and have a desire for it.
Remember, phone interviews deserve a follow-up thank-you note or email to the individual(s) you spoke withâjust as you would do after an in-person interview.
Treat phone interviews as important as face-to-face interviews. The impression you make on the phone will also be taken into consideration when the employer is trying to decide between you and another candidate for the position.
We know how difficult it can be to ace a job interview, on the phone or in person. If you're still not feeling confident in your interview abilities, we can help.
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This article was originally published at an earlier date.
