How to ace a phone interview Archives

Phone interviews are becoming more and more important in the job search. They are your gateway to get to the face-to-face interview. Employers try to screen candidates out with phone interviews because they need to narrow down their list of applicants to bring on site.

So, in your job search, you need to do everything you can to give yourself the edge and ace that phone interview so you can move forward in the job search process.

However, phone interviews can present some unique challenges. It can feel unnerving to not be able to see the interviewer's face or have them see yours.

So, what can you do?

Beyond knowing great answers to phone interview questions, keeping cheat sheets in front of you, and asking questions of your own, here are three surprising tips that may help you ace your phone interview...

Look At A Picture Of Your Interviewer

Looking at a picture of the person interviewing you can help you feel more comfortable and relaxed as you answer their questions. It may even help you establish better rapport.

You can get their picture from their LinkedIn profile, which you should be looking at anyway as part of your pre-interview research. As a bonus, having their picture in front of you means that you will see them smiling at you, which may help you feel more confident too.

Look In The Mirror (Or Stay Away From One)

Happy man on laptop smiles during his phone interview

Some people say that looking in a mirror while you're interviewing on the phone helps you remember to smile. Since smiling while you talk makes you sound more relaxed and confident, that could be great advice.

However, others say that looking in the mirror makes them feel incredibly self-conscious and unable to focus. I say that you should try doing both in another conversation (especially in a mock interview) and see if looking in the mirror works for you or not.

Stand Up

When you stand up rather than sit, your voice is stronger and you sound more enthusiastic and energetic. Those are both great qualities to convey to a hiring manager.

One thing to watch out for: you may be tempted to walk around while you talk, but be careful that you don't move around too fast and get winded. That won't communicate positive qualities for you.

Phone interviews do present some challenges, but they also provide you with some benefits because the interviewer can't see you. Take advantage of the situation and give yourself a performance boost.

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This article was originally published at an earlier date.

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3 Surprising Phone Interview Tips

If your resume has made it into the "yes" pile, then the first thing a company will do is a phone screening. The purpose of this is to test your communication skills and to do a quick check of your skills and experience to determine if it's worth bringing you in for an interview.

Here are six important tips that will help you ace your next phone interview:

1. Be Prepared

Basic preparation steps include having your resume in front of you, making sure you are on a good phone line where there are no disturbances, and allocating enough time for the phone interview, even if it goes beyond what was scheduled.

2. Research The Company And The Interviewer

Job seeker researching before phone interview

The first question I used to ask job seekers was, "What do you know about us?" If I did not think they had spent the time to do their homework, they were immediately downgraded. So, spend some time researching the company before your phone interview. Check out their website and social media accounts, and see what employees say about them on Glassdoor.

Also, go to LinkedIn and review the background of the person conducting the interview. Check if the manager you will be reporting to participates in LinkedIn groups and discussions, and see if you have anything in common.

3. Exude Energy And Interest

Job seeker showing interest during phone interview

The words you use account for only 15% of the effectiveness of your communications. Intonation and body language are most important, and since you are on the phone, you live and die by your intonation. Put energy in your voice and demonstrate a high level of interest. An old telemarketing trick is to have a mirror in front of you and smile when you speak since that automatically affects your tone in a positive way.

4. Ask Questions And Build Rapport

Woman answers the phone for her phone interview

People hire people they like, so it is important to turn the interview into a conversation by asking intelligent questions. Show off your expertise by following up their question with an insightful question of your own. Those who just answer questions and wait for the next question will lose here. Use a conversational tone, as if you are having lunch with a friend, telling a story, instead of just responding to questions.

For example, here are two ways to respond to, "Can you tell me about your experience at Bank of America"

"At Bank of America, I was hired to oversee the integration of systems that were the result from acquisitions."

Or...

"You know, that was a really challenging experience because I had to integrate all the different systems that were the result of acquisitions. You can just imagine how tricky that would be since there were so many differences between them, and I had to research and document the trade-offs from an integration of each one."

Which is more interesting? I did some interview coaching with a highly accomplished technical manager at Intel who was getting interviews and no call backs. It was immediately clear that he was just responding to questions in a fairly monotone manner and was about as interesting as a memory chip. After some coaching on how to build rapport using the above technique, he had three offers in four weeks.

5. Ask The Most Important Question

Professional woman asking questions during phone interview

Companies have a reason they are looking for talent and it is your job to find out what their chief source of "pain" is. Do this by asking:

"What is the biggest challenge someone will face in this job in the next six months?"

This lets you target your responses and demonstrate how you have successfully handled these challenges before.

6. See If They Have Any Concerns

Don't just end the call wondering how you did. Ask them. If you are going for a sales position, this is mandatory. State something like:

"Based on what we discussed today, do you think I am a good candidate for this position?"

Now, when they respond, you can handle any concerns they may have.

By using these six simple techniques in your next phone interview, you'll be sure to make a good impression on the employer and, hopefully, move on to the next step in the hiring process.

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This article was originally published at an earlier date.

Acquiring Job Advance Your Career Career Changing Careers and Employment Education Internship