Technology Executive | CIO | CPA CIA CISA | Audit | Complex Problems | Practical Solutions | Business Transformation | Process Improvements | IT Modernization | Project Management | Mentor | Turning Chaos to Calm
Millions started a new job during the pandemic, and it's a significant investment to onboard each new employee. They're trying to get up-to-speed and be effective as quickly as possible including learning technology systems. Although user manuals (and online help) are good, consider making additional resources available which can help reduce those initial overwhelming feelings of information overload. #employeedevelopment #employeeinvestment #employeefocused #leveragetechnology https://lnkd.in/ep_htQzf
Kathryn M.
2y
This is awesome! I wish more companies provided onboarding like you've described. As a gaming/music tech contractor, I often have to rush this process. Thank you for amazing tips & tricks with great insight.
Startup GTM & Rev Gen Consultant | SaaS Tech | Packaging | Supply Chain | Distribution | Logistics | Petroleum & Convenience Retail | CPG
2yGreat article, Debbie! Coming from the perspective as a technology/software provider, it's common to see use of the software decline with turn-over and second-generation users training third-generation users. Kind of like playing a game of telephone where the last person gets something very different than at the beginning. I like your suggestions about compiling a master tech manual and periodic internal trainings. A couple of recommendations I've encouraged with software clients is to pick more than one super user and use a train the trainer model with them so they can be a resource internally, include annual training sessions on key platforms in job requirements (ie: users of a logistics platform or ERP or EHR), and not to be shy about having observation and refresher training sessions with the technology vendor every couple of years to make sure you are leveraging original and any new functionality.